Associate-Query Management
Accenture
Mumbai, India
5d ago

Job Description

Job Skill : Service Desk

Designation : Management Level - 12-Associate

Job Location : Mumbai

Qualifications : Any Graduation

Years of Experience : 1-3 years

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers.

With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

Visit us at www.accenture.com

Job Summary

You will be aligned with our Customer Support vertical and help us in managing / resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.

You will also be responsible for closing the fault and complaints within SLA's.

You will be working as a part of Query Management team which is accountable for the Inbound / Outbound calls and e-mail / chat support to resolve customer issue.

The Service Desk team is focused on providing 1st level customer service support to clients with respect to their operations.

The team acts as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and to satisfy both customers and clients.

Good to have skills : Telecom Operations,Good communication skills

Roles and Responsibilities

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your own team and direct supervisor.

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.

The decisions that you make would impact your own work. You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.

Please note that this role may require you to work in rotational shifts.

Important Notice

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No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.

fc.check accenture.com immediately.

Equal Employment Opportunity Statement

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