Provide first line of support to the internal and external customer.
Answers customer queries raised regarding the digital assets.
Troubleshoot customer application software issues and follow ups till completion.
Understand the issue reported by the customer, analyze and report it in the reporting system
Resolve support issues with a focus on root cause analysis to reduce recurring issues.
Work closely with the rest of the support team members to resolve issues quickly and efficiently.
Keep technical skills and product knowledge up to date through self-efforts and internal training.
Maintain high level of customer satisfaction and product quality.
Play a key role in software quality improvement for all digital assets. Identify test scenarios for solutions produced by the team.
Write test plans and perform functional, standards and cross-browser compliance testing.
Identify and document all system errors and maintain a repository of system test plans.
Ensure all work meets internal and external customer expectations and departmental quality standards.