Manager / Senior Manager, Pharmacovigilance
Laboratory Corporation of America Holdings (Covance)
Mumbai, India
13h ago

Job Overview : A career at Covance provides our employees the unique opportunity to make an immediate impact and difference in our patient’s lives.

Joining Covance will offer a rewarding career, a chance to work in an energetic & team oriented work place, and access to competitive benefits.

As an employee your work will be meaningful, the patient outcomes are real, and the results are lasting. Our mission is to help our clients bring the miracles of medicine to market sooner.

We are currently hiring a Manager / Sr. Manager, Pharmacovigilance for our Pune office . The Pharmacovigilance Manager will be responsible for below :

Implement and promote use of consistent, efficient and quality processes to meet timelines and deliverables according to requirements and standard operating procedures, and assume accountability for the deliverables

Ensure compliance of operations with governing regulatory requirements

Create, maintain and assume accountability for a culture of high customer service

Ensure delivery of services meets or exceeds Service Level Agreements through focused metrics management of process performance

Accountable for managing delivery of service for the assigned engagement(s) as per the defined process and SLA

Responsible for realization of revenue targets associated with the project under the remit of this role

Responsible for profitability and other key service delivery related metrics

Hiring, training, managing and retaining delivery resources

Implement process & productivity improvements as appropriate to improve operational efficiency

Execute plans and processes for improving service delivery and client satisfaction.

Work closely with SMEs and QA to improve and exceed quality standards, to identify process improvements and to ensure delivery resources have necessary training and skills per industry norms

Ensure that engagement is executed within agreed upon productivity and utilization metrics

Generate reports, MIS, updates on service delivery, employee engagement, process improvements, etc. for timely reporting and enable decision making.

Provide guidance and support to the team of Associates and TLs for proactive solution to the business issues.

Provide timely information to finance for billing and revenue projections

Support responding to particular sections of RFPs as required.

Implement transition plan for new process engagements to establish delivery of service by Sciformix team.

Review of training files for respective team members

Additionally perform project specific activities like training and training documentation related activities as per project requirements.

Education / Qualifications :

Pharmacy, Medicine or related science degree desirableExperience :

10-15 years

2020-05-29 06 : 43 : 21

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