Senior Relationship Manager - VRMBRANCH BANKINGVRM
Kotak Mahindra Bank
Thane, Maharashtra, India, IN
2d ago

Job Role :

  • To exclusively handle Wealth / Privy Outbound calls- schedule equivalent experience profiles from other competitors.
  • Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets.

  • This skill will also do sales with assigned customer based mapped to them.
  • Measure of outcomes NPS, Service Level, Service Quality and Sales.
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer delight and consistent service experience, including timely resolution of customer queries / issues.
  • Complete the logs specified by the process (End-of-day target).
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process.
  • Act on the feedback given by Team Leader / Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
  • Job Requirements :

  • Should be a least graduate.
  • No western line candidates to be scheduled, kindly hunt profiles residing near to Thane.
  • Should not have employment gap for more than a month.
  • Should have at least completed a year in current org.
  • Better soft skills conversational skills and English versant scores 7+.
  • Flexible to work on rotational week offs.
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