Senior Associate/Team Lead - CArds (Charge back / Disputes Management)
Golden Opportunities Private Limited
Pune, INDIA
19h ago

Job Title : Senior Associate / Team Lead E Claims

Location : Pune

About the Organization :

Role is for leading ITES Global Giant and having PAN India Operations. Leading No. 1 BPO in India with prospective expansion vision.

Candidate Expectation and Job Description :

  • Candidate must possess 2-8 years of experience in E Claims into cards domain supporting international clients in BPO Industry.'
  • Must possess strong exposure into Charge back / Dispute management into cards domain.'
  • Perform comprehensive investigations for complex' large dollar customer claims of error or unauthorized use involving ATM ACH and / or Bill Pay as well as handling escalated calls and complaints.
  • Review all available data' as applicable to determine possible points of compromise minimize losses and stop further counterfeit / fraudulent activity.
  • Cases must be handled efficiently and within the timeframes and Federal guidelines of Regulation.'
  • ââ' ¢Excellent customer service is a minimum standard including operating within or exceeding service level expectations. '

  • Research and identify suspicious activity through comparative analysis to determine if the activity is normal or constitutes proactive steps to avoid further or potential loss. '
  • Perform advanced account research and problem resolution' including handling escalated calls and complaints.
  • Prepare case documents for security and law enforcement agencies. '
  • Possess a strong working knowledge of and adherence to all banking regulations and bank policies and procedures. '
  • Perform excellent customer service with all points of contact including meeting / exceeding service level expectations. '
  • Handles the team and takes care of career progression responsibility for entire team.'
  • Responsible for handling customer queries & complains.'
  • Responsible for doing day to day reporting to customer and to Management.'
  • Handles all audits along with maintain all related documents.'
  • Supports the team for achieving the daily targets.'
  • Ready to do hands on work in case of team shortfalls for aching the daily targets.'
  • Should be flexible working in shifts including night shifts.'
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