Team Manager Data Management will be responsible for managing the team which manages the successful entry of data into peoplesoft, perform data entry and processing with a high level of accuracy and speed across multiple systems.
The process lead will act as the Subject Matter Expert for the team and partners to provide guidance, training and resolution related to the process.
You will be responsible for creating and maintaining the standard operating procedures (SOPs) and communicating to the team.
You will strive for regularly identify and bring forward continuous process improvements with ideas based on LEAN and KAIZEN.
Analyze and report any skewing to the Service Level Commitments. This lead will provide critical value and insight regarding data accuracy and integrity of information transmitted.
Verify and perform data entry in Peoplesoft. Look for variances in the data for correction or further analysis.
Analyze and audit data for accuracy. Resolve and / or escalate to the stakeholders team as necessary.
Provide accurate and timely response to inquiries adhering to the SLAs
Understand impacts of changes in PeopleSoft system and how these will impact internal / external interfaces.
Continually strive to improve efficiency and effectiveness of existing systems and look for enhancements related to current systems and procedures based on KAIZEN and LEAN methodologies.
Provide clear communication to partners and employees when researching and resolving inquiries.
Track, measure and report on the Service Level Agreement (SLA) metrics.
Demonstrate a high degree of discretion and confidentiality.
Manage escalations and investigate discrepancies
Participate in a variety of project related activities, including analysis or preparation of documentation; communicate processes and best practices.
Conduct audits to ensure data accuracy and process adherence.
Should be able to conduct deep dives and suggest improvements appropriately
Manage team responsibilities including coaching and mentorship
Should be excellent with data reporting skills.
Basic Qualifications :
8+ years of International Data Management experience required with atleast 4 years of experience in people management
Experience with working on Peoplesoft
Master s Degree from an accredited university
MS Office experience and ability to use MS Excel for reporting
Customer service orientation with ability to serve multiple customers (candidates, hiring managers, recruiters, HR business partners)
Exceptional communication and organizational skills
Good attention to detail and the ability to prioritize in a fast-paced environment, analytical and critical thinking skills
Work timings :
Would be required to work in evening and night shifts mandatorily