Program Leader, CTPS Audit & Insights, Seller Partner Trust

Amazon

Hyderabad, IND

1d ago

Job summary

WW Customer Trust & Partner Support (CTPS) is focused on making Amazon the safest and most trusted company on earth for customers, brands, and selling partners and the best place to build a successful business.

Within CTPS, the Audit and Insights team is responsible for ensuring a trustworthy seller experience by baselining and improving key seller experience metrics across multiple program teams, measuring and reporting investigator accuracy, and providing program level insights to help innovate and improve on key aspects of the seller experience.

We are looking for a strategic and data-driven leader who is passionate about innovating and optimizing across people, processes and technology to be a world-class auditing function.

The ideal candidate is an influential leader with experience managing an operational team and a proven track record inspiring a large organization to deliver big results.

They are able to continuously improve the operational efficiency of their organization through excellent prioritization, and communication skills, as well as the ability to navigate ambiguity and influence senior stakeholders.

They have the capability and passion to identify how technology improvements can complement operational excellence to deliver increasingly better outcomes.

Key job responsibilities

Leading the overall direction, coordination, and evaluation of audit and insights teams globally, and to build and achieve input-focused operating plans

Inspiring front line teams to go beyond the standard call of duty to identify opportunities to better measure success and improve seller-facing programs

Creating closed-loop feedback processes where associates are encouraged to be active participants in identifying opportunities for improvements to seller experience, workplace conditions, and internal tools.

Tirelessly advocating for improvements to systems and processes that will benefit associates and / or sellers

Driving continuous improvement culture through mechanisms, best practice sharing and advocacy.

Collaborating with and influencing the engineering, product management, program, and executive teams on key initiatives, metrics and needs

Attracting, developing and retaining a diverse team with strong ownership and accountability, and empowering team members to grow and succeed.

Bachelor’s degree

12+ years of people management and operations leadership experience, to include five years in a senior management role in a fast paced, customer obsessed technical / customer service environment.

PREFERRED QUALIFICATIONS

MBA Preferred

Leadership presence, with the ability to inspire and motivate large teams.

Operational experience in being accountable for achieving metric commitments, delivering strategic direction at both global and site levels, and proactive in resolution of operational issues

Experience influencing stakeholders at executive level, and ability to work across technical and non-technical teams to deliver results

Ability to deal with ambiguity

Attention to detail, data driven and results focused with proven analytical skills.

Excellent communication, interpersonal and influencing skills

Understanding of core technologies and ability to advocate for key needs that can be met by technological change

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