Head of Delivery - Martech
Merkle
Pune, MH
6d ago

Job Description :

We are looking for smart , innovative, strongly motivated person with strong management skills and love for solving business problems with a contemporary perspective and a result oriented robust outlook.

  • Delivery Management and Business growth for the Marketing Technology and Consulting Business
  • Manage the implementation and delivery of all client projects of India and APAC Geo from Pune
  • Ensure effective software delivery operations commensurate with global standards
  • Ensure a good balance between profitability and client satisfaction
  • Align with sales and provide the required sales support for aggressive growth
  • Ensure quality of delivery meets contractual requirements, legal obligations and organisational policy and procedures.
  • People Management

  • Lead a group of 220+ highly trained marketing and tech professionals in Tech Services, Analytics and CRM technologies (delivery team) and be responsible for ensuring that the team grows and develops its capacity.
  • Ensure a cohesive and congenial environment and a highly motivated team while delivering high performance
  • Identify and develop leaders for future and ensure effective succession management
  • Develop a progressive recruitment, induction, ongoing training and research system to ensure high quality substance and a capabilities in the entire team
  • Plan for optimum resource utilization and synchronize with HR for resource needs Process Development :
  • Contribute to improvements on project management processes and systems
  • Identify and Initiate internal projects to ensure efficient delivery operations
  • Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level, Program Efficiency and SLAs Customer / client Management :
  • Build, manage and maintain strong relationships with existing and new customers
  • Provide clients with overall account management as well as business consulting, as required
  • Implement and manage all parts of the client experience
  • Qualifications :

    Bachelor of Engineering in Computer Science, Project Management certification, proven capability of managing large System Integration projects, strong understanding of customer marketing domain

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