Service Delivery Director Qualification B Sc, M Sc BE, MCA Responsibility Stakeholder Management Facilitate periodic Governance meetings and ensure participation from relevant stakeholders.
Engage Customer in Cognizant driven community initiatives. Work with sales / account teams on new opportunities. Service Management Accountable for multitower delivery integration (AVM delivery across vertical and multiple horizontals).
Service Tracking Conduct Service Performance review meetings and ensure participation from all stakeholders. Service Execution Ensure timely action and response to Customer requests.
People Management Drive performance management process (goal setting, appraisals and promotions) for entire account. Continuously mentor and have succession plan for all key roles and stakeholders.
Conduct SKIP level meetings with associates to address issues and organize team building exercise and related events. Contribution to Org Initiatives Adhere to Organization policies and procedures.
Share best practices within the Organization. Adopt and implement organization initiatives like 'Best in Class', Pinnacle etc.
Business Development & Customer Relationship Management Develop and manage a professional client retention and communication strategy.
Ensure that Customer escalations are minimal / zero and maintain transparent communication between the Customer and the offshore team.
Accountable for achieving the CSS targets set by the AVM SBU head. Accountable for relationship building with key Customer stakeholders.
Champion innovation and transformation conversations with the Customer. Manage customer relationship for the AVM portfolio including managing Customer visits, travel as required to client locations etc.
Provide inputs during Solution Development for new requirements and negotiation / renegotiation of contracts. Act as the Single Point of Contact from a Delivery perspective to the Customer.
Liaise between the Customer and the Delivery Manager for any new project readiness requirements. Engage Customer and Delivery teams in expanding the Delivery footprint (for Multilingual requirements, low cost centers and BCP).
Participate in Customer discussions in presenting Cognizant capabilities and representative case studies. Account Operations Accountable for timely invoicing and revenue realization.
Accountable for resource and revenue forecasting. Responsible for sales pipeline and account mining activities. Accountable for meeting and exceeding manage costs to achieve and exceed profitability targets.
Review risk assessment and mitigation plan. Accountable for Service Improvement initiatives & drive account specific innovation campaigns.
Must Have Skills Pega BPM Services Development Pega BPM Customization Pega Testing PEGA Data Management Employee Status Full Time Employee Shift Day Job Travel No About Cognizant Cognizant (Nasdaq-100 CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.
Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world.
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