We are looking for a Technical Support Engineer with a proven record of accomplishment doing support for Software products (Cloud or On-premise) to join our Global Customer Support team.
In this role, you’ll use your analytical thinking and influencing skills for becoming a trusted adviser to our customers on technical issues through ongoing technical relationship guidance during the whole cycle of a technical issue from inception to closure.
As an employee with Informatica’s Global Customer support Team : - You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool.
On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena.
Thriving in a fast-paced support environment, you’ll work with our customers and solve their complex technical problems, related to Informatica’ s flagship products like Informatica Cloud, Power Center, Data Quality and its peripheries like various databases along with different Operating Systems etc.
Our Ideal Candidate
A high degree of analytical and problem-solving abilities. You are someone with high energy and strives for excellence and is known as a resourceful and prodigious technical ability.
You possess good communication and customer-relationship skills responsiveness, sensitivity, diplomacy. - Your advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
Applying your superior technical Skills to meet service request SLAs, meet and exceed customer expectations.
Be part of the support team in Bangalore and help provide excellent technical support experience for global customers.
Resolve production issues and customer issues in a timely manner and ensure Service Level Agreement (SLA) compliance.
Should be hands-on enough to do the technical trouble-shooting as well as work with engineering on product discussions.
Look for continuous improvement by incorporating key learnings and Improve support productivity and metrics over time.
Should be able to conceive and develop new tools which can aide with complex debugging and automation of repetitive / mundane tasks.
You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.
Your Qualifications -
BE , BTech, MCA degree or equivalent technical experience - 3+ years of experience in the software industry (Supporting products on any SaaS platform preferable) - Excellent grasp of relational database management theory and practice
Knowledge of Cloud ecosystems like SFDC, Amazon, Microsoft is highly desirable
Experience in various operating systems such as Windows, UNIX / Linux -Experience with Web Services, WSDL, SOAP, XML, XML Schemas, XPath, ZQuery, Java, and J2ee Servers
Any Relational Database experience like Oracle, MS-SQL, and DB2 is desirable although not mandatory
Data Warehousing fundamentals and Knowledge of ETL and data management is desirable
The candidate must be proficient in spoken and written English to be able to communicate with Customers globally
Informatica, the Enterprise Cloud Data Management leader, empowers businesses to realize the transformative power of data.
We have pioneered a new category of software, the Informatica Intelligent Data Management Cloud (IDMC), powered by AI and a cloud-first, cloud-native, end-to-end data management platform that connects, manages and unifies data across any multi-cloud, hybrid system, empowering enterprises to modernize and advance their data strategies.
Customers in more than 100 countries and 85 of the Fortune 100 rely on Informatica to drive data-led digital transformation.
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Conquering the Impossible with data, come join #LifeAtINFA!
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.