You will be responsible for an Operations team supporting multiple categories that populates / procures content for the Amazon Catalog, works with vendors to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe (US, Canada, France, Germany, UK, China and Japan) to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good.
Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of classification done, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members.
Manage specialists in driving productivity of accurate ECCN and HTS classifications and in turn support internal business units to ensure compliance with Custom regulations and other trade requirements.
Frontline people manager for global classification / rule writing programs that will result in duty savings and ultimately benefit the programs.
Drive process improvements and enforce quality classification processes.
Work with various Amazon teams to execute strategy, seek automation opportunities and leverage technologies.
Work with Amazon s internal technology teams to develop creative and best-in-class trade compliance business processes that can scale up.
Leverage data to continuously improve Trade Compliance at Amazon.
Key Performance Areas :
People Management (leadership role, team management, floor control and retention)
Formulate, Implement, Track career path & Individual Development Plans of each member in the team.
Mentor and guide Quality lead / Process Expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver trainings to the team.
Manage the team and ensure high service delivery and execution.
Qualification & Experience :
Minimum 2 to 4 years in managing people and interacting with customers / stake holders.
has directly managed operations for at least 4 years.
Managed a downstream team of at least 18 people in operations.
Graduate in any stream.
Overall work experience of 6 - 8 years.
Strong Analytical ability.
Has demonstrated ability to hire and develop a very strong team.
Have worked in Compliance / regulations area.
Masters in Business Administration.,