Manager , FXMM Operations
Standard Chartered Bank
Chennai, India, Asia
2d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. Responsibilities : Strategy :

  • Build a strategic mindset to lead or be part of strategic projects
  • Continuously look for improvements across the lifecycle from risk, client service and efficiency perspective
  • Business :

  • Build a strong understanding of Business Functions / Industry trends & platforms
  • Processes :

  • Establish and maintain relevant controls to monitor the seamless operation of the department
  • Ensure a smooth, timely, accurate and error free Processing of Confirmations for Inter Bank, CLS, and Message Control, Lien and support activities of the Unit / Interbank settlements, Corporate settlements, NDF & Voucher Posting and Load Balancing Settlements
  • Should have strong understanding of FX, MM, OTC Derivatives products like Commodity swaps, FX Options, Swaps, NDFs, IRS, Equity and Bonds
  • To ensure adherence to processes and controls as detailed in the DOI and keep the DOI update to all process changes
  • Co-ordinate the Team to cover various functions such as Outgoing, Incoming, Structured Checking, Query Resolution, Chasing and MIS
  • Help co-ordinate the efforts of the Team Leaders to ensure the teams functions efficiently and tasks performed by all TM teams are completed satisfactorily and within the agreed Service Level Agreements set out with the Business
  • Provide support to the Head and take on their duties when they are away from the office
  • Encourage clear and open communication channels within the Team
  • Understand and manage the day to day operations for the various product businesses
  • Perform daily delegations of workload to achieve optimum resource allocation within the team
  • Management of production workflow ensuring all transactions are issued within the Service Level Agreement (SLA)
  • Assist in production of various reports to be presented to Senior Managements
  • Cascade and support management’s visions to the team members
  • Continually seeking new opportunities for improvement for personal and professional development within the team and across the bank
  • Be second point of escalation for any issues or queries that may arise as part of BAU
  • Identifying and managing operational risks within the daily BAU processes and escalating them through the correct channels to the MOS team
  • Raise issues with IT support groups when System issues arise. Work with them to resolve the problem and prevent re-occurrence
  • Involvement with project initiatives to improve the Documentation platforms
  • Assist the Head in the construction and ongoing improvement of MIS for Management Escalation and Performance Management
  • Developing and implementing of innovative solutions, providing value added support to new markets and new products using cross sections of systems
  • People and Talent :

  • Help the unit to promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm
  • Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners
  • Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
  • Employ, engage and retain high quality people, with succession planning for critical roles
  • Responsibility to review team structure / capacity plans
  • Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
  • Actively encourage team and participate in Sustainability (CSR) initiatives, staff engagement programmes.
  • Risk Management :

  • Audit readiness all times. Zero tolerance on repeat audit findings
  • Identify risk within the process and prompt escalations
  • Build preventive controls instead of reactive
  • Reduced Operational losses (count & value) and External errors
  • Focus on Near misses and improve on Root cause analysis
  • Build risk management culture within the operations team
  • Ensure 100% compliance at all times to the group’s risk management framework as applicable
  • Compliance with all applicable Rules / Regulations of Company and Group Policies
  • Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and report all suspicious transactions to the Unit Manager
  • Governance :

  • Adequate governance and control procedures to be in right place
  • Ensure timeliness of responses across clients, internal and external stakeholders, audits or compliance teams.
  • Build a strong metrics giving the risk and client service level issues
  • No audit failures. Provide necessary documents requested for audit periodically
  • Ensure matters arising from audit are resolved within agreed time lines
  • Ensure no long outstanding in confirmation is more than 30 days unless exceptions beyond control
  • Ensure handovers happen as per prescribed norms during all planned leaves with no deviations
  • Ensure that proper documentation is signed off for any new process taken over by the team
  • Be a part of any new projects where the unit is involved
  • Comply with all the group standards, policies, procedures and guidelines as applicable and values of the Bank at all times
  • Adhere to Group Code of Conduct at all times
  • In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and / or activities are ceased
  • Regulatory & Business Conduct :

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct

  • Lead the unit to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets;
  • Financial Crime Compliance; The Right Environment. *

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
  • Key Stakeholders : Other Responsibilities :

  • Contribute to embed Here for good and Group’s brand and values in the unit.
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
  • QUALIFICATIONS : Experience :

    Experience :

  • 10-12 years of experience in relevant field. Should have handled a team
  • Education :

  • Under graduation / Post Graduation with good scores / GPA and / or Professional qualifications (MBA / CA / ICWA)
  • Skills :

  • Possess strong communication and inter-personal relationship skills
  • Excellent analytical capabilities and basic accounting knowledge
  • Eye for detail and good in numbers
  • Recognize and manage complexity
  • Good People Management skills
  • Prioritization and Delegation of activities
  • Problem solving / Trouble shooting skills
  • Excellent PC skills : MS Professional
  • Ability to work under pressure
  • Independent but a good team player
  • Flexibility to work in shifts, week-ends and across locations
  • Ability to identify, mitigate and eliminate risks in processes
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