Needs to have working knowledge of the Middleware Messaging Products like MQ, MQ IPT, WMB over varied platforms
Need to have a understanding of working in a Devops structure Deep product technical knowledge of IBM Messaging products 10+ years extensive and specialized technical experience in IBM WebSphere MQ, Message Broker, WTX / ITX and MQ IPT on distributed platforms, ideally certified.
Experience in addition on z / OS, iSeries would be beneficial. Recognized as an expert in Messaging technologies. Ability to communicate effectively at all levels through a variety of mediums both verbally and written.
Able to recommend global engineering standards as necessary. Be familiar with product security vulnerability management.
Plan and manage their impact and remediation, communicating to a global audience. Demonstrated ability to lead and implement Messaging / Broker technology on multiple platforms.
Experience with working with 3rd party vendors, on operational issues as well as strategy and POC initiatives (familiarity with product evaluations essential).
Strong Unix / Linux skills. Strong project management skills with a proven track record of delivering complex global technical projects on time and within budget.
Strong leadership skill and a good team player, with the ability to virtually manage and coordinate resources across multiple countries.
Experience working within large global enterprise IT environments. Be able to work in a dynamic, global, 24 x 7 environment.
Experience with DevOps tools such as GITHub, Confluence, and Jira Demonstrate analytical and problem management skills to drive the resolution and prevent reoccurrence.
Ensure deliverables are met on time and to high levels of quality. Identify & manage operational risks and contribute to mitigate the same.
Understand the set objectives and work collaboratively with the team to achieve organizational goals. Understanding of Puppet / Ansible / HPSA products for end point management and application deployment across a large infrastructure.
Knowledge of other Messaging and Enterprise Service Bus products would be beneficial, particularly MuleSoft, RabbitMQ, ActiveMQ and cloud native messaging products on AWS, Google Cloud.
Knowledge of monitoring and alerting tools (ideally IBM Tivoli and CA Wily / Introscope) would be beneficial. Knowledge of cloud platforms such as AWS, Google Cloud, Pivotal Cloud Foundry also beneficial.
The Infrastructure Enterprise Services job is responsible for leading in building and running enterprise services that enable DevOps.
This role will carry out some or all of the following activities
Provide technical product oversight on all Middleware Messaging & Integration products. For example, but not limited to, security vulnerability management, implementation standards, automation for installation, configuration and patch management, estate management, technical support, product roadmaps etc.
Need to have deep technical knowledge across multiple platforms and products at least in IBM MQ, WMB / IIB, WTX / ITX and MQ IPT.
Able to understand architecture of systems and recommend design and implementation patterns.
Be able to deliver within timelines and using precise forecasting and planning of work.
Collaborate with stakeholders on requirement collection and engineering solution rollouts.
Manage projects using dev ops methodologies as well as traditional approaches.
Communicate strategy and ensure management, stakeholders and other interested parties are up to date on status.
Manage project delays and escalations to keep project on track.
Listen to the internal global community and adapt engineering strategy where possible to accommodate requests.
Actively work with 3rd party vendors and lab advocates to discuss complex product issues and features.
Engage in and manage product evaluations.
Setup automation(s) to take out waste
Consolidate and reduce infrastructure complexity
Develop Cloud based infrastructure platforms and deliver infrastructure, platform etc. as a Service by working with Business & other DevOps teams
Determine the strategic direction and execute in each of the Technology areas under Enterprise Services responsibility
Risk and Cost Management
Ensure Service Quality Targets are met for offered services
Business stakeholder management to define product roadmaps and market available capabilities
Write development code, understand a DevOps Continuous Integration / Continuous Delivery pipeline, and build automated test scripts (for infrastructure products and upgrades), and build automation interfaces between systems Impact on the Business / Function
Guide the teams in service delivery, support and service improvement
Deliver technical guidance, and lead proof-of-concept projects
Lead the team in understanding the new version and upgrades to the product. Advise on the new features which can be utilized and improve the current procedures / practices.
Enable teams to meet the delivery standards as per the agreement that includes quality of deliverables with appropriate documentation
Participate in all technical tasks defined for the team, explore scope for improvement, propose and implement plans to ensure high productivity
Be aware of the ongoing infrastructure issues and vigilant to avoid / minimize downtime of services; ensure appropriate documents are in place for reference
Work with regions for MIRs and SIPs, interact with product vendor(s) as and when required to accelerate resolution of problems.
Ensure the team is educated of critical / high priority applications, escalation procedures, and best practices
Interact with application teams and other infrastructure teams to make sure the requirements are addressed in time.
Identify operational risks and contribute to mitigate the same.
Provide technical inputs to assist create project plans & schedules, effort estimates, requirement gathering & analysis, risk analysis.
Support and drive cost savings & efficiency initiatives
Identify service delivery issues (SLA Slippages, Quality etc.), and implement corrective actions
Periodically review and update existing process / project documentation, process workflows, document templates, communication template and checklists Customers / Stakeholders
Understand business requirements and technical specifications
Provide mechanisms to monitor and predict requirements, ensuring that appropriate business and operational needs are fulfilled and service level targets achieved
Liaise with other specialists, architects to understand and contribute to evergreening roadmap for the product
Undertake the lead role in communicating with the relevant stakeholders regarding resolving technical issues related to delivery of services and ensure operational needs are fulfilled and service level targets achieved
Proactively identify problem situations, review the problems, engage associates to plan for investigation, and resolution
Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence.
Sustain quality in delivery as a team and employ appropriate measures for improvement
Leadership & Teamwork
Understand the set objectives and work collaboratively with the team to achieve organizational goals
Provide technical leadership for the team
Mentor resources; enhance their technical ability, guiding them for new processes and procedures, and for competency preparations.
Create / maintain knowledge base through documentation, managing effective usage and access control.
Assist teams to promote professional standards within their technical environment
Contribute towards recruitment as a Senior Technical panel member.
Operational Effectiveness & Control
Promote relevant process enhancement
Adhere to process reviews by HSM / Group
Ensure project documentation is regularly reviewed and valid
Ensure strict adherence HSBC Group Compliance Policies
Perform process roles within the project
5 + years of experience with experience in agile methodology.
Must have handled multiple projects at a time