As a member of the HR Service Desk (HRSD), the Analyst, HRSD will primarily be responsible for providing day-to-day HR administrative support in the various HR functions including HRIS (Human Resources Information Systems) administration and reporting, recruitment, onboarding, job change and terminations.
The primary responsibility is to ensure quality customer service to both employees and the larger global HR team. This role supports global transactions for Brookfield Asset Management and affiliate organizations.
Provide Tier 1 and Tier 2 Workday HR transactional customer service support to employees and various teams (HR, Payroll, Benefits) globally
Respond to requests generated via tickets and email inquiries in a timely and consistent manner, ensuring all requests are logged into the case management system
Provide transactional assistance within Workday for new hire, job change, one-time payment, leave and termination business processes
Provide employee assistance with self-service transactions within Workday
Partner with North American colleagues to execute priority transactions
Update and maintain SOPs, training materials and Quick Reference Guides, as needed
Identify opportunities to improve processes, recommend solutions or alternate methods to meet requirements
Follow up on outstanding tickets to ensure requests and issues are resolved in a timely manner
Assist with and support HRS annual processes eg. Annual Talent Cycle, Open Enrollment, RRSP etc
Other duties as assigned
Qualifications & Requirements
Customer service background and orientation
Minimum 3 years of administrative experience in Human Resources capacity in a professional services environment
Experience with an HRIS (Workday experience is an asset) in a high-volume shared services environment is preferred
Experience supporting various levels of employees
Ability to work with Excel to review and audit data using formulas such as Vlookups and pivot tables
Ability to independently solve problems and exercise sound judgment, using previous experience and analysis where requests are more complex or non-standard
Excellent written and verbal communication skills
Conscientious with a strong attention to accuracy and details
Highly organized and able to manage multiple priorities
Self-motivated to take initiative and ownership on issues and manage to resolution
Ability to handle confidential information
Intermediate to advanced computer skills including MS Office applications : Word, Excel PowerPoint and Outlook
Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it.
Accordingly, we do not tolerate workplace discrimination, violence or harassment.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.