Analyst, HR Service Desk
Brookfield Asset Management
Mumbai, India
5d ago

Position Summary

As a member of the HR Service Desk (HRSD), the Analyst, HRSD will primarily be responsible for providing day-to-day HR administrative support in the various HR functions including HRIS (Human Resources Information Systems) administration and reporting, recruitment, onboarding, job change and terminations.

The primary responsibility is to ensure quality customer service to both employees and the larger global HR team. This role supports global transactions for Brookfield Asset Management and affiliate organizations.


  • Provide Tier 1 and Tier 2 Workday HR transactional customer service support to employees and various teams (HR, Payroll, Benefits) globally
  • Respond to requests generated via tickets and email inquiries in a timely and consistent manner, ensuring all requests are logged into the case management system
  • Provide transactional assistance within Workday for new hire, job change, one-time payment, leave and termination business processes
  • Provide employee assistance with self-service transactions within Workday
  • Partner with North American colleagues to execute priority transactions
  • Update and maintain SOPs, training materials and Quick Reference Guides, as needed
  • Identify opportunities to improve processes, recommend solutions or alternate methods to meet requirements
  • Follow up on outstanding tickets to ensure requests and issues are resolved in a timely manner
  • Assist with and support HRS annual processes eg. Annual Talent Cycle, Open Enrollment, RRSP etc
  • Other duties as assigned
  • Qualifications & Requirements

  • Customer service background and orientation
  • Post-secondary education
  • Minimum 3 years of administrative experience in Human Resources capacity in a professional services environment
  • Experience with an HRIS (Workday experience is an asset) in a high-volume shared services environment is preferred
  • Experience supporting various levels of employees
  • Ability to work with Excel to review and audit data using formulas such as Vlookups and pivot tables
  • Ability to independently solve problems and exercise sound judgment, using previous experience and analysis where requests are more complex or non-standard
  • Analytical thinker
  • Excellent written and verbal communication skills
  • Conscientious with a strong attention to accuracy and details
  • Highly organized and able to manage multiple priorities
  • Self-motivated to take initiative and ownership on issues and manage to resolution
  • Ability to handle confidential information
  • Intermediate to advanced computer skills including MS Office applications : Word, Excel PowerPoint and Outlook
  • Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it.

    Accordingly, we do not tolerate workplace discrimination, violence or harassment.

    We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

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