Duties & accountabilities
Provide second line technical support across Pricing and Reference Data applications. Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner.
Work collaboratively with development team as required for third line escalation.
Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed.
Drive and engage in disaster recovery processes for all products.
Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements
Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.
IHS Markit is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with disabilities.
If you are interested in applying for employment with IHS Markit and need special assistance or accommodation to use our website to apply to a position, please contact or call +1 212 849 0399.
Determination on requests for reasonable accommodation will be considered on a case-by-case basis.
This contact information (email and phone) is intended for application assistance and accommodation requests only.
We are unable to accept resumes or provide information about application status through the phone number or email address above.
Resumes are only accepted through the online application process and only qualified candidates will receive consideration and follow-up.
IHS Markit is proud to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.
We maintain a drug-free workplace and perform pre-employment drug testing. As a federal contractor in the United States, IHS Markit is required to participate in the E-
Verify Program to confirm eligibility to work in the United States. For information regarding legal rights and protections in the United States, please click on the following links :