Helpdesk Associate
NTT DATA Services
Hyderabad, AP, IN
3d ago

We are currently seeking a Helpdesk Associate to join our team in Hyderabad, Andhra Pradesh (IN-AP), India (IN).

For more than 25 years, NTT DATA Services (formerly Dell Services) and SAP have collaborated to deliver hundreds of solutions for our clients across many industries to achieve better, faster and more sustainable business results with high performing, end-to-end and standards-based solutions.

From strategic planning and implementation, to application management, outsourcing and the cloud, our global team of SAP professionals keep our client businesses running smoothly with proven methodology and innovative solutions for SAP transformation, modernization and management.

NTT DATA Services currently seeks a Helpdesk Senior Associate to join our team in Hyderabad. Requirements - Qualification : Graduate - At least 6 Months plus years of experience in a technical support role.

  • Good Communication Skills. - Rotational shifts (24*7). - Basic Technical TS skills. Provides L1.5 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
  • Activities include recognition, research, isolation, resolution, and follow-up steps. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

    Knowledge of troubleshooting Windows XP, Win 7 / 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.

    Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills

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