Teva is a global pharmaceutical leader and the worldâ€™s largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide.
Â Our employees are at the core of our success, with colleagues in over 80 countries delivering the worldâ€™s largest medicine cabinet to 200 million people every day.
We offer a uniquely diverse portfolio of products and solutions for patients and weâ€™ve built a promising pipeline centered around our core therapeutic areas.
Â We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation.
Â This is how we improve health and enable people to live better, healthier lives.Â Join us on our journey of growth!
Primary purpose and function of this positionThe ITSM Platform Control and Support will take responsibility over ITSM Platform Control and Support;
will be in charge of successful solution transition to live production environments, enhancements development, daily health check monitoring, respond to alerts and will act as a first point of contact for process owners.
Will be responsible for the security, quality, and coverage of developed solutions. Incorporate innovative ideas and approaches to control and support quality.
In addition, this position is in charge of platform health, usage, overall compliance and stability.Major duties and responsibilities
L3 support and maintenance of ServiceNow platform and associated applications.
Develop, maintain, and execute reports and dashboards to ensure system operation meets performance targets
Develop KPI’s to measure and improve system stability.
Create and maintain system design and support operations documentation
Ensure that user feedback is incorporated into completed documents for future revisions Develop and maintain procedural documents relating to the management of the platform
Maintain logs to document defects
Provide advanced application support to internal team members
Participate in occasional after hours releases for major implementations
Work directly with end users to resolve support issues within ServiceNow
Provide "on call support
Collaborate with team members to develop effective stability improvement strategies
Report bugs and errors to development teams
Help troubleshoot issues
Perform root cause analysis and remediation for integration, system, reporting, and data issues
Identify, train and communicate best practices related to ServiceNow development and usage
In charge of code and configuration changes migration between applicable environments, e.g., development, test, and production
Coordinate application, platform upgrades and validation
Assist in IT process implementation and support as necessary
Escalate issues and impediments in a timely manner.
Serve as administrator and developer for the ServiceNow platform.
Education and Knowledge Requirements
3+ years ServiceNow administration in an enterprise environment
Certification as ServiceNow Certified System Administrator
Familiarity with Agile frameworks
Knowledge of ServiceNow database hierarchies and design
Experience with detailed components of ServiceNow, including Incident Management, Change Management, Problem Management, Configuration Management, and Asset Management.
Ability to create and configure forms and screen updates in ServiceNow
1 year or more experience of developement on ServiceNow platform
Experience with PowerShell, REST, SOAP and SQL
Experience with integrating third party applications such as AD, Monitoring Tools and other instances of ServiceNow
Cloud development experience
Bachelor degree in Computer Science or related field is preferredSkills and Capabilities
Ability to identify and build health check manual and automated scenarios
Strong problem-solving and troubleshooting skills
Understanding of ServiceNow application architecture.
ServiceNow administration experience preferred.
Self-driven, results oriented and someone who takes ownership
Must have solid interpersonal skills to work with stakeholders to understand, propose, and deliver solutions
Must be self-motivated and able to adapt to new technologies and shifting priorities in a dynamic environment.
In process of validation
Teva’s Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.