Senior Associate - Catalog
5d ago
source : Shine

Are you eager to make a huge impact on Amazon's ability to drive business development If you are customer obsessed and would like to be part of customer focused programs, this is the position for you.

Amazon s Retail Business Services (RBS) team is looking for a dynamic and talented Senior Associate. If you are talented, detail-oriented, and enthusiastic, passionate about quality and delivering the best customer service, then we want to hear from you!

In this role of Senior catalog associate (L3), the individual is expected to be an effective listener, communicator and problem-solver and balance the needs and requirements of the program with high customer obsession.

The tasks that he or she would be responsible for shall include (but are not limited to) effectively performing audits for detail pages and correction of defects, communicating with stakeholders and supporting pilots for new customer focus programs.

Core Responsibilities :

Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards

Suggest process improvements and assist internal partners to drive them to completion.

Maintain records of day-to-day work by updating trackers to reflect work done

Supporting pilots in establishing and setting up new customer focus programs

If there is a possible default on SLAs or quality, flag the escalation in time to the manager or SME

Flexible with working schedule and willingness to take initiatives & responsibilities including 24 / 7 / 365 availability, Bachelor s degree in any discipline

Ability to deal with ambiguity use discretion and judgment to take decisions on critical business tasks based on available information

Ability to dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution

MS Excel proficiency

Exceptional interpersonal skills, ability to build relations and influence others authority.

Proactive attitude, detail-oriented and a team player

Strong SQL / ETL, Macro, VBA knowledge

MS Excel proficiency

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