Client Account Manager
4d ago
source : Shine

Job Responsibilities

Develop trust relationships with a portfolio of major clients to ensure they do not turn to


Acquire a thorough understanding of key customer needs and requirements.

Expand the relationships with existing customers by continuously proposing solutions

that meet their objectives.

Ensure the correct products and services are delivered to customers in a timely manner.

Serve as the link of communication between key customers and internal teams.

Resolve any issues and problems faced by customers and deal with complaints to

maintain trust.

Play an integral part in generating new sales that will turn into long-lasting relationships.

Prepare regular reports of progress and forecasts to internal and external

stakeholders using key account metrics.


Proven experience as key account manager

Experience in sales and providing solutions based on customer needs

Strong communication and interpersonal skills with aptitude in building relationships

with professionals of all organizational levels

Excellent organizational skills

Ability in problem-solving and negotiation

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