The Role Responsibilities
Meet the business objectives initiated by the respective country Business Clients business
Customer focused need-based selling
Deepen customer relationship and maximize penetration
Achieve MOM Business targets (NTB and NSR) as per Performance scorecard.
Segment focus, customer focussed needs-based selling
Being a Business Clients Acquisition Executive, focus has to be on acquiring new HVS customer relationship and fulfilling needs with respect to Liabilities, Trade & Forex for such customers as mandated by the Bank.
It will also involve deepening these relationships by cross-selling various product
Operational quality - Error free customer application & documentation
Responsive and responsible selling
Practice appropriate sales and marketing skill
Ensure nil Customer complaints
People and Talent
Build a transparent and collaborative culture in which incentives are based on support of Client Income with specific performance metrics on the Bank's values.
Conduct CDD, MLP & TCF diligently
Zero tolerance Fraud, Mis-selling
Attend training, acquire knowledge and apply to job function
Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the INDIA Business Banking to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients;
Effective Financial Markets; Financial Crime Compliance; The Right Environment. *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Must be a graduate. MBA’s would be an advantage
Candidates having Sales experience of at-least 1 year in the Retail Banking Industry; especially SB Lap, BIL, BWC, Insurance and Current Accounts would be preferred
Candidate having AMFI, IRDA (and other relevant certification) certification will be preferred
Good knowledge of the selected market and customer segments would be an advantage
Strong communication and negotiation skills with the ability to influence outcomes
Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit