Relationship Manager – Employee Banking
Standard Chartered Bank
Hyderabad, India, Asia
6d ago

The Role Responsibilities

Strategy

  • Meet the business objectives initiated by the respective country Business Clients business
  • Customer focused need-based selling
  • Deepen customer relationship and maximize penetration
  • Business

  • Achieve MOM Business targets (NTB and NSR) as per Performance scorecard.
  • Segment focus, customer focussed needs-based selling
  • Being a Business Clients Acquisition Executive, focus has to be on acquiring new HVS customer relationship and fulfilling needs with respect to Liabilities, Trade & Forex for such customers as mandated by the Bank.
  • It will also involve deepening these relationships by cross-selling various product

    Processes

  • Operational quality - Error free customer application & documentation
  • Responsive and responsible selling
  • Practice appropriate sales and marketing skill
  • Ensure nil Customer complaints
  • People and Talent

  • Build a transparent and collaborative culture in which incentives are based on support of Client Income with specific performance metrics on the Bank's values.
  • Risk Management

  • Conduct CDD, MLP & TCF diligently
  • Zero tolerance Fraud, Mis-selling
  • Attend training, acquire knowledge and apply to job function
  • Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
  • To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
  • Governance

  • Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the INDIA Business Banking to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients;
  • Effective Financial Markets; Financial Crime Compliance; The Right Environment. *

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • QUALIFICATIONS :

  • Must be a graduate. MBA’s would be an advantage
  • Candidates having Sales experience of at-least 1 year in the Retail Banking Industry; especially SB Lap, BIL, BWC, Insurance and Current Accounts would be preferred
  • Candidate having AMFI, IRDA (and other relevant certification) certification will be preferred
  • Good knowledge of the selected market and customer segments would be an advantage
  • Strong communication and negotiation skills with the ability to influence outcomes
  • Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit
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