Transactional Manager
NTT DATA Services
Gurgaon, HR, IN
5d ago

Req ID : 110652

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Transactional Manager to join our team in Gurgaon, Haryāna (IN-HR), India (IN).

Responsibilities

Queue Management : Monitoring the tickets / requests queues (for Service Provider assigned work) and ensuring acknowledgement SLA are met.

Ensuring correct assignment or undertaking re-assignment in case incorrectly assigned by Client Service Desk. Coordinating and logging tickets / requests with Service Provider Approved partners for on-call dispatch / remote locations.

Support onsite Service Provider field support team for any Vendor / third party coordination and other activities like follow-ups etc.

Software Maintenance : Coordination for VTM, patch, virus control roll outs for testing. VTM / Security / Mandatory packages testing in Client provided UAT machines environment.

On Site support team will be required to handle exception cases (all logged in the incident management or Request management tool)

Asset Management : Coordination for missing asset reconciliation and in-stock percentage based on target. Machines which are not connected to the network for the last 30 days will be considered as missing.

Requirements :

6+ years of relevant experience or equivalent combination of education and work experience.

  • Understanding of ITIL Processes
  • Knowledge of ITIL Tools
  • Good verbal and written communication skills
  • Ability to create and document processes
  • ITIL Certifications desired
  • About NTT DATA Services

    NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

    We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

    NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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