Ld. Svc Mgmt Anlyst
BNY Mellon
Pune, Maharashtra, India
1d ago

Responsible for supporting senior analysts and process leads in development and maintenance of ITSM processes, training, requirements management, and testing.

Assists process leads and senior analysts with activities required to develop, implement and maintain processes and tools.

Under direction of management, produces ad-hoc and scheduled reports, drafts process flows, user stories, develops test scripts, conduct testing, participates in migrations, and updates relevant documentation.

Escalates issues to process leads and senior analysts. Identifies areas for improvement in the process and supporting technology.

Under direction of management provides early-live support when the process and / or supporting technology changes are introduced.

Continously improves ITSM process and tools knowledge.

Contributes to the achievement of organizational objectives and assists with implementation of processes and tools and execution of relevant activities.

MODIFIED BASED UPON LOCAL REGULATIONS / REQUIREMENTS

  • Bachelor's degree in computer science or a related discipline, or equivalent work experience 6-12 years of experience in IT;
  • at least 3 year IT Service Management role required; experience in the financial services industry is a plus.

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form