Customer support/Implementation specialist
MNR Solutions Private Limited
Bengaluru
5d ago

Roles & Responsibilities

  • Answers incoming customer calls regarding billing issues, product problems, service questions, and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.
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