Based in Geneva (HQ) Singapore and Bangalore, operating in more than 30 countries, PSiDEO develops business software solutions for targeted vertical markets and provides a wide range of premium outsourced IT services to global customers.
Our core activities are the strength of our company :
Publishing software, among which our leading product B-Com Community and Event Management platform.
Delivering IT as a Service by providing an all-in-one package that includes hardware, software and IT services at a fixed price per user per month : NGIT-Managed Services.
Managing IT infrastructures Adaptive Outsourcing : Audit, consulting, design, implementation, maintenance, training, strategic outsourcing of IT operations (including IT dpt management roles);
Today, we are looking for a Product Consultant to join our team in Bangalore
You will do
Provide functional support (first and second level) to the users of our event management software
Management of incidents related to the use of our software : ensure that incidents and enquiries from the business users are followed until their appropriate closure & status communication to business users
Liaise with the development and consulting teams on a regular basis, and appropriate escalation of critical queries
Professional services for clients (platform configuration...)
Product documentation, creation of webinars and testing release notes
Get the opportunity to build and lead a team of Product Consultants
Bachelor in computer sciences / business engineering
2-3 years of experience in functional user support for a software editor
A knowledge of the event management area is a plus
Perfect command of English
Good communication skills
Eager to understand and solve complex business problems
Has first experience in or eager to develop team management skills
A culture of engineering, innovation and continuous improvement
A dynamic and highly motivating environment
Opportunities to take responsibilities and contribute to exciting projects
Career development possibilities