PRODUCT CONSULTANT
PSiDEO SA
Bangalore
7d ago

Based in Geneva (HQ) Singapore and Bangalore, operating in more than 30 countries, PSiDEO develops business software solutions for targeted vertical markets and provides a wide range of premium outsourced IT services to global customers.

Our core activities are the strength of our company :

  • Publishing software, among which our leading product B-Com Community and Event Management platform.
  • Delivering IT as a Service by providing an all-in-one package that includes hardware, software and IT services at a fixed price per user per month : NGIT-Managed Services.
  • Managing IT infrastructures Adaptive Outsourcing : Audit, consulting, design, implementation, maintenance, training, strategic outsourcing of IT operations (including IT dpt management roles);
  • Today, we are looking for a Product Consultant to join our team in Bangalore

    You will do

  • Provide functional support (first and second level) to the users of our event management software
  • Management of incidents related to the use of our software : ensure that incidents and enquiries from the business users are followed until their appropriate closure & status communication to business users
  • Liaise with the development and consulting teams on a regular basis, and appropriate escalation of critical queries
  • Professional services for clients (platform configuration...)
  • Product documentation, creation of webinars and testing release notes
  • Get the opportunity to build and lead a team of Product Consultants
  • You have

  • Bachelor in computer sciences / business engineering
  • 2-3 years of experience in functional user support for a software editor
  • A knowledge of the event management area is a plus
  • Perfect command of English
  • Good communication skills
  • Eager to understand and solve complex business problems
  • Has first experience in or eager to develop team management skills
  • We offer

  • A culture of engineering, innovation and continuous improvement
  • A dynamic and highly motivating environment
  • Opportunities to take responsibilities and contribute to exciting projects
  • Career development possibilities
  • Good packages
  • Apply
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