7d ago

Based in Geneva (HQ) Singapore and Bangalore, operating in more than 30 countries, PSiDEO develops business software solutions for targeted vertical markets and provides a wide range of premium outsourced IT services to global customers.

Our core activities are the strength of our company :

  • Publishing software, among which our leading product B-Com Community and Event Management platform.
  • Delivering IT as a Service by providing an all-in-one package that includes hardware, software and IT services at a fixed price per user per month : NGIT-Managed Services.
  • Managing IT infrastructures Adaptive Outsourcing : Audit, consulting, design, implementation, maintenance, training, strategic outsourcing of IT operations (including IT dpt management roles);
  • Today, we are looking for a Product Consultant to join our team in Bangalore

    You will do

  • Provide functional support (first and second level) to the users of our event management software
  • Management of incidents related to the use of our software : ensure that incidents and enquiries from the business users are followed until their appropriate closure & status communication to business users
  • Liaise with the development and consulting teams on a regular basis, and appropriate escalation of critical queries
  • Professional services for clients (platform configuration...)
  • Product documentation, creation of webinars and testing release notes
  • Get the opportunity to build and lead a team of Product Consultants
  • You have

  • Bachelor in computer sciences / business engineering
  • 2-3 years of experience in functional user support for a software editor
  • A knowledge of the event management area is a plus
  • Perfect command of English
  • Good communication skills
  • Eager to understand and solve complex business problems
  • Has first experience in or eager to develop team management skills
  • We offer

  • A culture of engineering, innovation and continuous improvement
  • A dynamic and highly motivating environment
  • Opportunities to take responsibilities and contribute to exciting projects
  • Career development possibilities
  • Good packages
  • Apply
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