Customer Care Agent
Career Channel Sdn. Bhd.
KL, KL
3d ago

Description :

Customer Care Executive will be responsible for all the

aspect of customer service activities. These include to

handle overall regional product / services general inquiries,

purchase / reload transaction status inquiries, account

issue, game merchant inquiries, payment channel issue

inquiries and all others product / service following the

company’s Term of Service and Policies.

Roles and Responsibilities :

Handle incoming inquiries, through various support

channels, on product, promotions and general

questions.

Deliver customer satisfaction through excellent

service quality with required service level to meet the

goals and objectives

Solve problems and analyze accurately with

appropriate speed

Functional understanding of contact centre

operations

Functional understanding of business principles and

operations

A demonstrated commitment to the call centre

values

High tolerance level and ability to handle various

changes and needs of operations

Ensure diligent follow up and fulfill promises made to

customer / internal functions

Establish and maintain good relationships with

Requirements :

SPM / STPM / Diploma with min 1 years related

experience

Proven people skills in a similar environment to call

center is desirable

Fluent in English and one other Asian language

speaking, writing, reading)

2 years of experience in field of customer service is

required

Moderate or strong interest in online / console / mobile

games preferred

Able to understand games from a gamer’s

perspective and give in depth gaming

troubleshooting are preferred

Able to work independently with minimal supervision

Excellent interpersonal skills with flexible approach

to working in a team

Good oral and written communication skills

Have a flexible schedule, including the ability to work

shifts and weekends

Computer literate MS Office Applications, Basic

knowledge of Internet

Applicants should be Malaysian citizens or hold

relevant residence status

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