Client Services Representative
PRO Unlimited
Hyderabad, IN, US
2d ago

Description :

Introduction to PRO Unlimited

PRO Unlimited holds a unique place within the contingent workforce industry we operate as a managed service for some of the biggest names in the world, delivering an end-

to-end solution for them to ensure the smooth sourcing, onboarding, management and reporting of their contingent workforce.

Position Summary

The role of a Client Services Representative (CSR) is crucial in ensuring the efficient operation of our service. You will be based within the office of one of market leading clients, working as an integrated member of their team whilst representing PRO at all times.

You will provide support to the rest of the on-site PRO team, ensuring the prompt and accurate onboarding of your client’s contingent workforce, utilizing our award winning, market leading software WAND’.

A typical day may involve producing data and compliance reports, updating WAND, attending briefings on new roles with clients and monitoring response rates from suppliers, as well as troubleshooting and helping out the rest of the team when and how required -

always whilst ensuring the client receives outstanding service! This position benefits from the support of an experienced team headed up by a Program Manager, who will work closely with you in providing guidance and feedback as you develop your role and progress your career.

You will have great attention to detail and strong data accuracy and be able to handle a high volume of transactions on a regular basis whilst meeting deliverables and maintaining client relationships.

Primary Responsibilities

  • Provide ongoing administrative support to the onsite PRO team;·Complete weekly deliverables as outlined in the Standard Operating Procedure (SOP) document, such as reporting on start and finish dates, contract extensions and background checks;
  • Facilitation of contingent worker onboarding and offboarding;·Ensure any required data is updated in WAND and reporting before leaving work on a daily basis;
  • Complete timely Client System Updates, including transfers, data change, end date and WAND updates; ·Assist with ad hoc projects.
  • Skills required·Strong administration skills;·Good level of knowledge of Excel, PowerPoint and Word; ·Good data entry skills (alpha & numeric) with excellent accuracy;
  • Keen to develop and progress. Benefits
  • 20 days annual leave per year (plus Public Holidays);
  • EPFA Provident fund contributions;
  • Health cover;
  • Medical allowance;
  • Gratuity plan;
  • House rental allowance;
  • Personal allowance;
  • Transportation allowance.
  • In addition, we advertise all vacancies internally and actively promote the progression and development of all our staff.

    Requirements :

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