Responsibilities include integration with other enterprise applications and back-office systems. Experience with multi-site configurations and hybrid (IP & TDM) environments, in a consulting or large system administration role, within Fortune 1000 companies is required.
Cisco IP Dialer development and support experience- Experience with CISCO IP-IVR Application performing design, development, and support functions.
Familiarity with Cisco Email Manager. Support experience preferred.. - Familiarity with Cisco Unity Architecture deployment.
Support and administration experience preferred - Exposure and familiarity with CISCO UCCE Solution Architecture and Integration-
Familiarity with H.323, SIP and / or MGCP protocols. - Familiarity and exposure to SQL Query Analyzer / RCD / TCD / Call Trace / Log Analysis-
Multi-site configuration and hybrid of enterprise level IP and TDM environments. - ITIL Framework awareness. - Excellent written and verbal communication skills (technical documentation and client communication Desired skills and experience, not required : -
Exceptional client relationship skills working with enterprise level customers. - Ability to work in a delivery support environment that involves structured processes and timelines.