Join Amazon's Employee Resource Center (ERC) Benefits team, and help make a difference for all Amazonians! The ERC provides HR assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels phone, web case and chat.
The ERC primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams.
In this role, successful candidates will demonstrate :
Excellent organizational and time management skills
Strong customer service focus
Excellent verbal and written communication skills required
Ability to understand benefit terms and programs
Disciplined problem-solving skills and ability to execute solutions
The ability to prioritize quality and customer experience
Quick to take action to address an issue, and demonstrate strong judgement / decision making
Experience with rapid and complex changing work environment
Key job responsibilities
Answer inquiries via voice, HR Case and Tickets in relation to Benefits
1+ years of experience working in Benefits and / or Human Resources role (preferably in a contact center or share service environment)
1+ years of experience in Benefits or Medical industry
Bachelor’s Degree or advanced college education in a related field (Human Resources, Business Administration, Psychology or alike) or 2+ years of HR / benefits related experience
Experience working within a global organization
Ability to adapt to a flexible working environment
Proficient with Microsoft Office Suite or similar software.