Administrator, Benefits, ERC UK Benefits Team
Amazon
Bangalore, IN
6d ago

Job summary

Join Amazon's Employee Resource Center (ERC) Benefits team, and help make a difference for all Amazonians! The ERC provides HR assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels phone, web case and chat.

The ERC primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams.

In this role, successful candidates will demonstrate :

  • Excellent organizational and time management skills
  • Strong customer service focus
  • Excellent verbal and written communication skills required
  • Ability to understand benefit terms and programs
  • Disciplined problem-solving skills and ability to execute solutions
  • The ability to prioritize quality and customer experience
  • Quick to take action to address an issue, and demonstrate strong judgement / decision making
  • Experience with rapid and complex changing work environment
  • Key job responsibilities

    Answer inquiries via voice, HR Case and Tickets in relation to Benefits

    BASIC QUALIFICATIONS

  • 1+ years of experience working in Benefits and / or Human Resources role (preferably in a contact center or share service environment)
  • 1+ years of experience in Benefits or Medical industry
  • Bachelor’s Degree or advanced college education in a related field (Human Resources, Business Administration, Psychology or alike) or 2+ years of HR / benefits related experience
  • Experience working within a global organization
  • PREFERRED QUALIFICATIONS

  • Ability to adapt to a flexible working environment
  • Proficient with Microsoft Office Suite or similar software.
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