Operations Manager
Amazon.com
Bangalore, KA, IN
5d ago

Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, eCommerce platforms, web services for developers.

The Retail Systems function is responsible for building retail platforms, tools and automation required to manage selection, maintain competitive pricing, forecast demand, buy products and deal with vendors.

Pricing Analytics and Operations is an integral part of Retail Systems enabling Amazon’s pricing strategy and operations.

The team’s primary role is to provide on-time and accurate inputs to help make great pricing decisions. We build and execute on scalable & efficient processes to ensure Amazon’s price competitiveness.

The tasks handled by this group have a direct impact on customer buying decisions and Amazon’s topline & profitability.

Opportunity :

Do you want to be part of the team that ensures Amazon keeps its best price promise across millions of products worldwide?

Does the challenge of driving decisions in a dynamic environment excite you? Do you love solving complex business problems using technology?

Are you seeking an environment where you can drive innovation? Are you a passionate self-starter? If the answer to the above questions is a resounding YES , read on!

Job Description :

The Manager - Operations, will lead and manage a team of high performing individuals, responsible for end to end pricing operations management of retail categories in various Amazon international marketplaces.

The job involves organizing, planning, prioritizing and scheduling work assignments, in addition to owning the production & quality KRAs for this team.

He / She will manage performance measured on operations / business goals and SLA metrics.

The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned.

He / She will be the first point of contact to the retail teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams.

The individual will interface and drive agenda with the automation & technology teams to build scalable solutions. In addition, he / she will be responsible for ensuring the safety, security and integrity of Amazon’s systems and data.

The successful candidate should have the ability to work at all levels of detail to accomplish team / organization goals.

He or she will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company.

The ideal candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices.

Some of the key result areas include, but not limited to :

  • Responsibility for meeting operational and business goals
  • Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals.
  • Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.
  • Ensuring high quality standards for interviewing and hiring employees at all levels of the organization.
  • Executing specific people programs on coaching and development and team engagement.
  • The role requires working in rotational shifts. Candidates applying for this role, should be willing to work in Day / Night shifts.

  • 8 years of work experience with at least 3 years of people management experience.
  • Has a background in quantitative decision making, ability to drive business / operations metrics, and driving adoption of different tools and resources.
  • Has managed critical operational processes, with SLA responsibility.
  • Strong analytical, mediation and problem resolution skills.
  • Track record of employee development (including an emphasis on selection and retention).
  • Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
  • Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams.
  • Excellent written and oral communication skills
  • To receive security clearance all candidates must undergo a background check.

  • Masters Degree / MBA, Certification in process excellence (PMI, Lean, Six Sigma).
  • Exposure to working with technology teams and solving operational issues using technology.
  • Apply
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