Procedure Writer
BT
Bangalore, India
4d ago

Digico is a key initiative to provide attractive and competitive products with an excellent customer experience through the development of new IT support systems and innovative features and pricing through Agile development methods.

As a Procedure Writer within DigiCo, you will work closely with Process Designers in the development of detailed procedures and knowledge articles for specific business capabilities.

These procedures will be implemented at scale across a globally distributed organisation and will play a critical role in embedding new processes and tooling into BT Global as part of the launch of new products and services.

You will drive discipline and rigour into the definition of each procedure, and work closely with sales and service operational teams to continuously refine and embed the defined processes and work instructions.

You will work as part of a matrixed teams of functional analysts, architects, and process designers to drive clarity and understanding of the how for a business capability in DigiCo.

You'll have the following responsibilities

  • Produce, maintain and evolve knowledge articles for process component blocks in DigiCo
  • Work with the knowledge manager to secure publication
  • Work with the process designer to evolve and maintain knowledge articles in line with the roadmap
  • Work with acceptance into service teams to define training and embed new process / procedure
  • Validate and refine procedures based on continuous input from process designers and functional analysts
  • Work with the delivery / engineering teams to understand the details of individual tools and technologies which underpin the procedures
  • Work with CX / UX teams to gain insight of the personas the procedures apply to.
  • Deliver procedures in accordance with implementation timelines and in the cadence of the Agile Release Train, managing dependencies with process design and engineering
  • Work with the operation stakeholders and proposition service designers for in life updates to procedures and work instructions
  • Proactively manage a backlog of work against the priorities set by the business capability teams and process design leads.
  • You'll have the following skills & experience

  • Time management
  • Comfortable working with distributed teams in a collaborative and flexible fashion
  • Able to cope with ambiguity
  • Attention to detail
  • Knowledge of current industry standards for technical writing, appropriate English grammar and usage, and editing and proofreading symbols
  • Excellent oral and written communication skills with understanding of the intended audience
  • Knowledge of agile development methodologies and lifecycles
  • Problem solving and creative thinking aptitude.
  • Customer (user) centric approach
  • Experience you would be expected to have

  • Demonstrate experience of technical writing experience
  • Demonstrate experience of business process modelling, analysis and design
  • Experience working with core process methodologies, notations and tools (e.g. BPMN, ARIS )
  • Experience of mapping core business processes for large-scale telecommunications organisations
  • Benefits

    At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people whether that’s friends, family, businesses or communities.

    Working here, you’ll receive an attractive salary and a range of competitive benefits, but more than that you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.

    Benefits of working for BT include :

  • Competitive salary
  • World-class training and development opportunities
  • Flexible benefits to fit around you
  • BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed.

    We want to make sure your recruitment experience is the best it can be so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

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