Digico is a key initiative to provide attractive and competitive products with an excellent customer experience through the development of new IT support systems and innovative features and pricing through Agile development methods.
As a Procedure Writer within DigiCo, you will work closely with Process Designers in the development of detailed procedures and knowledge articles for specific business capabilities.
These procedures will be implemented at scale across a globally distributed organisation and will play a critical role in embedding new processes and tooling into BT Global as part of the launch of new products and services.
You will drive discipline and rigour into the definition of each procedure, and work closely with sales and service operational teams to continuously refine and embed the defined processes and work instructions.
You will work as part of a matrixed teams of functional analysts, architects, and process designers to drive clarity and understanding of the how for a business capability in DigiCo.
You'll have the following responsibilities
You'll have the following skills & experience
Experience you would be expected to have
At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people whether that’s friends, family, businesses or communities.
Working here, you’ll receive an attractive salary and a range of competitive benefits, but more than that you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include :
BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed.
We want to make sure your recruitment experience is the best it can be so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.