The India Accommodation team in the HR Services organization is building a best-in-class case management program to deliver accommodation services to Amazon employees across the India.
The India Accommodation team is a centralized team responsible for administering and managing accommodation requests and related queries.
The team uses the information provided by employees to determine the best and most feasible accommodation options for implementation.
The ISL Interpreter Specialist I is a key member of our accommodation program, providing ISL interpreting services to Amazon employees who are Deaf or Hard of Hearing.
The interpreter assignments may include in-person services for group meetings or events, as well as meetings with individual employees.
Interpreter services may also be delivered via video conference. An Interpreter may also be assigned to work primarily with a single employee or a team for all or part of their work, permanently or temporarily.
The Interpreter is highly skilled, adept in responding to changing circumstances and needs of a dynamic culture, and paves the way for a connected and trusted accommodation experience.
The Interpreter will be called upon to provide general dialogic interpretation, including conversations of a sensitive nature, such as performance management or review.
In addition, presentation or meeting-style circumstances are common. Interpretation in this role may involve periods of standing, and walking in a fast paced environment with possible varied noise levels.
Essential Responsibilities :
Demonstrate high quality interpretation skills between English and Indian Sign Language
Communicate well in both verbal and written English
Provide interpreting services for Deaf, Hard of Hearing and hearing stakeholders in a variety of settings
Provide effective communication in a video environment and / or on-site services environment
Multi-task between interpreting effectively while using video-based technology
Arrive to shifts and assignments on time and prepared for work.
Flexible in work hours to support meetings
Provide excellent customer service to both internal and external customers.
Collaborate in a professional manner with team
Work effectively with minimal supervision
Address and respond to sensitive situations
Troubleshoot issues and seek to remove barriers before, during, or after an interpreting event
Respond to employee impacting issues that may arise during the interpreting event and ensure the right communication occurs
Maintain a working knowledge and increased understanding of the subject matter to enable effective interpretation for all required disciplines
Demonstrate knowledge and awareness of Amazon’s culture and customs
Ensure compliance with standard work, follow the applicable legal regulations and company policy
Maintain system records to ensure accurate and timely documentation of interpreting assignments
Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments / systems as appropriate
Work collaboratively and professionally with other interpreters during assignments
Travels to various domestic locations to support meetings
Flexibility in scheduling that may include evening or weekend work hours.
Other duties as assigned
Bachelor’s Degree from accredited University
ISL - Higher Level Certification, Rehabilitation Council of India (RCI) Specialty Certifications
Excellent Communication skills (English, Hindi, ISL and any one language)
5 years interpreting experience in a wide variety of environments
Experience using tactile ISL, tactile, and close visual interpretation for individuals who are Deaf-Blind
Oral interpretation for deaf or hard of hearing individuals who rely on lip-reading
Exceptional customer service and communication skills, both verbal and in writing
Demonstrated ability to deal with confidential information, including sensitive human resources situations
Strong problem solving, time management and priority setting skills
Amazon is an Equal Opportunity-Affirmative Action Employer Female / Minority / Disability / Veteran / Gender Identity / Sexual Orientation.