Helpdesk Analyst
NTT Global Delivery Services Limited
Noida
1d ago
source : Shine
  • Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
  • Activities include recognition, research, isolation, resolution, and follow-up steps.

  • Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
  • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
  • Sound knowledge of ITIL best practices around Incident & Request Management procedures.
  • Should posses good analytical / technical knowledge.
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