What you get to do in this role :
Make a positive impact in the lives of millions by defining the user experience at ServiceNow!
This role will have a heavy focus on new and upcoming solutions that will revolutionize workplace collaboration and productivity all over the world.
Work collaboratively inside a cross-functional team, effectively integrating your design expertise inside a truly agile environment, launching radical new solutions in rapid succession to solve long-
standing challenges. Your team will be your first customers - we eat our own dog food’!
Working closely with product management and engineering, provide your interaction design perspective to help in ensuring a unified and cohesive experience across the ServiceNow ecosystem.
Conduct user needs assessment, task analysis, and develop user profiles; identify key tasks for user research, competitive analysis, user testing, and develop usability plans.
Develop high-level task flow content and then use storyboards and other design documents to communicate concepts and vision to others.
Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions.
Develop UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification.
Participate in documentation development processes such as user experience specifications, testing and evaluation.
Work closely with product management in UX ideation and innovation.
College Degree (or equivalent experience) in the fields of Cognitive or Experimental Psychology, Human Computer Interaction, Human Factors, Computer Sciences, or related disciplines.
At least 4 years or equivalent combination of education and experience successfully applying customer-centered design on products.
Knowledge of user interface design, usability evaluation techniques, perception, cognition, task analysis, experimental design, and statistics.
Experience in applying design principles and documentation within the product lifecycle.
Mobile and web application design experience across various platforms (iOS, Android, Windows) including an understanding of responsive web design.
Strong in social networking and messaging information architecture as well as top-tier productivity applications.
Must have strong written and verbal English communication skills.
Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team.
Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment.
Irritated when encountering pull door handles that can only be pushed inward.
Must be able to work with minimal supervision in a fluid, fast-paced and truly agile environment. Expected to demonstrate a high level of initiative, good sense of humor, and a make it work ethos.
We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
ServiceNow is an Equal Employment Opportunity Employer.