Software Engineer, L3
13h ago

About the Team :

AppDirect is the leading cloud service marketplace company dedicated to revolutionizing the way businesses run. We offer a cloud service marketplace and management platform that enables companies to distribute web-based services.

The global network of AppDirect-powered marketplaces allows businesses to find, buy, and manage the best applications the cloud has to offer.

With our award-winning platform, service providers can launch a state-of-the-art online application store within a matter of weeks, while developers can integrate once and make their software available across multiple marketplaces worldwide.

Our products offer more advanced features and tools than any other competitive solution, putting AppDirect at the forefront of the rapidly evolving market for cloud services delivery.

About You :

We’re looking for talented yet humble individuals who are smart, passionate and want to drive disruption in the IT industry.

If you thrive in a fast-paced, collaborative workplace, AppDirect provides an environment where you will be challenged and inspired every day.

If you relish the freedom to bring creative, thoughtful solutions to the table that reflect your experience and personality, there's no limit to what you can accomplish here.

What you'll do and how you'll make an impact :

As a L3 Software Engineer, you are an experienced and detail-oriented person capable of integrating product knowledge, research and testing to answer complex questions about product behavior and provide end to end solution to permanently fix the issue.

You will assist customer teams and other team members to understand how customers can achieve desired outcomes using the product as it exists today.

The output of your efforts could range from FAQs and knowledge base articles that describe to customers how to operate the product to achieve selected outcomes to end to end coding solution for the issue reported.

What you'll need :

  • Oversee resolution of technical issues coming from customer teams
  • Fix and deliver the customer issues that need development efforts
  • Be a liaison between the customer-facing teams and the Product and Engineering org for management and resolution of all technical questions and issues
  • Maintain detailed documentation ranging from Knowledge Base articles to live logging of incidents for post-mortems
  • Ensure SLA obligations with internal and external stakeholders are observed and met; escalate as necessary using judgment and discretion
  • Develop a deep understanding of the AppDirect platform across all product lines and clearly articulate support decisions and findings
  • Work closely with internal teams to stay up to date on product features, changes, and issues
  • Minimum Qualifications :

  • B.E. / B. Tech. / Master’s degree in computer science or equivalent
  • 2 4 years of experience in software development / support engineering
  • 1 3 years of experience in a SaaS company in software development / support engineering
  • Experience working in the following technology stack : Java, MySQL
  • Working knowledge of AWS implementation, Authentication Methods, Rest API based architecture
  • Strong customer focus with experience of working with cross-functional / cross-department teams
  • Exposure to tools like JIRA and SPLUNK
  • A self-starter with strong organization skills, resolution management, and superior written and verbal communication skills
  • Additional Advantage on Skill Sets :

  • Experience working in the following technology stack : Spring, Hibernate, Maven, React / JavaScript, Wicket
  • Exposure to tools like Jenkins, and Container based tools like docker
  • About AppDirect :

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