Are you eager to make a huge impact to a program, which will help Amazon’s vendors grow? Are you an energetic person ready to setup the best-in-class vendor operations, define processes to drive vendor satisfaction and work with internal teams to improve their business with Amazon?
Amazon’s Retail Business Services (RBS) team is looking for a dynamic and talented Lead to achieve the business / operations goals for vendors in US marketplace.
The Lead will be responsible for root causing data quality issues, researching vendor chargeback escalations, identifying selection gaps and help expanding selection from the vendors, and develop business relationship with vendors in the end.
The Lead position offers an introduction to our online retail business and a broad training ground for future success. The successful Lead is an effective listener, communicator and problem-solver, and is able to balance the needs and requirements of both Amazon.
com and strategic vendors. He or she must be able to effectively drive operational metrics, meet the SLAs and exceed ambitious business goals by engaging with internal business and operations partners.
Key job responsibilities
Minimum 1 year of experience in program managing small / medium scale projects independently.
Proven skill in identifying and fixing process gaps, improvement opportunities and use of small scale automation, technology to increase productivity or drive process simplification
Experience in providing support for data collection, preparing reports, exercising push back & realignment of expectations with multiple stakeholders
Work with the vendors / internal teams to improve selection, identify and fix catalog defects, analyze profitability metrics and help their business grow
Implement and track metrics for recording the success and quality of their products
Willingness to work in night shift, weekends and Indian holidays.