Please work on below mentioned requirement on priority basis
Job title : WFM Specialist
Job Location : Bangalore
Experience : 3 to 6 years
Shift timing : Rotational shift ( comfortable for A&Z shift)
Notice period : Upto 30days
Job roles & responsibilities :
Job Description :
The candidate must have an depth knowledge of the WFM with sql,junior position-sql hands on it is must
Need sql experience so that they can troubleshoot on WFM querries technically
Contact center management experience or
Contact center consulting or in consulting with a similar product company.
Proven ability to gain cooperation of others, proven leadership skills
Highly motivated, hands on personality.
Ability to learn quickly in a challenging environment, uncover, strategize, and align client goals and objectives with a WFM solution
Display Strong written and oral communication skills, specifically related to communicating with both client executives as well as project team members.
Ability to develop and deliver presentations to both internal and external audiences
Solid understanding of contact center business & industry processes as well as an unwavering focus on customer satisfaction
Ability to document and develop business requirements, design specifications,test scripts(scenarios)
Strong business analyst skill set to assess challenges, issues, constraints and develop solutions based on existing scope or make recommendations for outside scope items which provide a more efficient and productive, solution
Ability to multi-task and oversee 3 to 4 projects at the same time