WFM Specialist - SQL/Troubleshooting (3-6 yrs) Bangalore (Enterprise - SAP/Oracle)
Rekrut
Bangalore, India
19h ago
source : hirist.com

Job description

Please work on below mentioned requirement on priority basis

Job title : WFM Specialist

Job Location : Bangalore

Experience : 3 to 6 years

Shift timing : Rotational shift ( comfortable for A&Z shift)

Notice period : Upto 30days

Job roles & responsibilities :

Job Description :

  • The candidate must have an depth knowledge of the WFM with sql,junior position-sql hands on it is must
  • Need sql experience so that they can troubleshoot on WFM querries technically
  • Contact center management experience or
  • Contact center consulting or in consulting with a similar product company.
  • Proven ability to gain cooperation of others, proven leadership skills
  • Highly motivated, hands on personality.
  • Ability to learn quickly in a challenging environment, uncover, strategize, and align client goals and objectives with a WFM solution
  • Display Strong written and oral communication skills, specifically related to communicating with both client executives as well as project team members.
  • Ability to develop and deliver presentations to both internal and external audiences
  • Solid understanding of contact center business & industry processes as well as an unwavering focus on customer satisfaction
  • Ability to document and develop business requirements, design specifications,test scripts(scenarios)
  • Strong business analyst skill set to assess challenges, issues, constraints and develop solutions based on existing scope or make recommendations for outside scope items which provide a more efficient and productive, solution
  • Ability to multi-task and oversee 3 to 4 projects at the same time
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