Roles & Responsibilities
This individual will be responsible for :
The technical planning and remote Deployment support of scheduled remote deployment activities to include : 3PAR OS upgradesPatch InstallationsService Processor UpgradesScript Installation on 3PAR systems
Professional communications with customers and service partners when providing remote support of field activities.
Rebooting / servicing a live in productions storage array.
Ensuring all field activities are properly logged and documented at the completion of each activity.
Interfacing with internal and next level teams on problem definition and escalations as needed.
Meticulously following all documented field activity processes and procedures.
Interfacing with the service planning team and customers as needed during the field activity planning and scheduling process.
Meeting Customer Satisfaction goals.
Performing other duties as assigned.
Enterprise Storage & Storage Area Networks
Fiber Channel and Fabric switches
Having a networking, clustering, or database background will be considered a plus for any candidate. This candidate must be a team player and willing to work scheduled shifts as needed.
HPE is an equal opportunity employer / Female / Minority / Individual with Disabilities / Protected Veteran Status