Technical Support Engineer SME
Skilora
Thiruvananthapuram
5d ago

Job Summary

We are currently looking for a Technical Support Engineer tojoin our team.

Role : SoftwareDeveloper

Industry Type : IT-Software, Software Services

Functional Area : IT Software - Application Programming

Employment Type : Full Time, Permanent

Role Category : Programming& Design

Skills

  • Software Development
  • Web Application Development
  • Scalable web application development
  • Technical
  • Customer Service
  • Technical support
  • Troubleshooting
  • Azure DevOps
  • Cross Browser Testing
  • Web API
  • Responsibilities and Duties

  • Provide consultation assistance for Support Engineers for third party integration issues / questions
  • Collaborate with cross-functional teams and provide SME level consultation assistance
  • Create documentation for various deployment scenarios for third party integrations
  • Create training around integrations with actual customer solutions scenarios
  • Create the lab setup for third party integrations to help Support Operations as well as other internal teams
  • Create knowledge materials like community blogs, KB’s, troubleshooting guides
  • Experience and Skills

  • 4 years remote technical support / systems administration / network administration background desirable
  • Excellent knowledge of Routing & Switching
  • Excellent knowledge on firewalls like Cisco / Juniper / Fortinet / Palo Alto
  • Good knowledge on DNS, DHCP protocols
  • Good knowledge of AWS / Azure, microservices, and related technologies such as Docker and Kubernetes
  • Excellent English communication skills (both verbal and writing)
  • Passionate about learning new technologies and features in-depth
  • Strong customer service skills
  • Outstanding analytical and organizational ability
  • Self-starter and a good team player with the ability to multi-task in a high-pressure, fast-paced, fast-growth environment
  • Education

    UG : Graduation Not Required, Any Graduate in Any Specialization

    PG : Post Graduation Not Required, Any Postgraduate in AnySpecialization

    Doctorate : Any Doctorate in Any Specialization, Doctorate Not Required

    Required Experience and Qualifications

  • Experience : 2 - 7 years in Technical Support Engineer( Required )
  • Graduation : Any Degree( Required )
  • Proficient in English( Required )
  • Skilora is the world’s leading job application service that help jobs seekers find jobs by knocking doors of Fortune 500 companies.

    All the data collected from the users would be used only for recruitment purposes. Please be aware of fraud job offers asking for any kind of payments.

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