Talent Shared Services _MENA Onboarding Support_Associate
Ernst & Young Global Limited
Thiruvananthapuram, Kerala, Indiar
13d ago

As a Team member in the Talent Services MENA OnBoarding Support team you will be responsible for answering functional queries related to work force administration.

  • Attends to inquiries as assigned (including inquiries or requests via telephone, chat or email) in accordance with established policies and procedures
  • Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed;
  • escalates issues as needed

  • Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
  • Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
  • Work on other HR operational support activities.
  • Completing all assignments & ensuring quality keeping the timeliness.
  • Identifies potential areas for process improvements and makes recommendations to Supervisor
  • People responsibilities

  • Contribute individually, being a role model to others
  • Coach and mentor junior peers when called upon to do so
  • Understand and follow workplace policies and procedures
  • Skills Requirements

  • Graduate / Postgraduate in any discipline
  • 1- 3 yrs experience with exposure to HR processes, HR Systems, Onboarding systems
  • Should be Proficient in MS office suite (MS Excel) & Analytical skills
  • Ability to multitask
  • Strong communication skills
  • High attention to detail, clarity
  • Client serving mind set
  • Hard working, be able to stay focused when doing repetitive work, and remain calm during challenging assignments
  • Experience with shared services
  • Apply
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