1. PRE-REQUISITE :
Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching(VLAN, Trunking, Dot1x, various flavors of STP)
Hands on experience in MPLS, QoS and VoIP.
Hands on experience for network troubleshooting in LAN and WAN environment.
Strong Technical and subject matter expertise in at least one or more of the following specialties :
Juniper / Juniper EX4200 / Cisco Routers
WAN Optimizers(Riverbed, Juniper, Citrix)
Nexus Switches, VSS
Catalyst 3750 / 4948
Cisco Catalyst 3560
Understanding and expertise on security products (Firewall / IPS / SIEM / SIM / IVE / SA / Proxy) and Linux
Provide comprehensive maintenance plans for change management review and approval, implement according to plan.
Manage and Support MPLS backbone spanning across globe
2. RESPONSIBILITIES :
Support the operations of advanced IP network / security services and take escalations from Level 1 and Level 2 engineers and as directed by Operation Managers
Working experience in a fast paced Network Operation environment
Experience in Remote troubleshooting and diagnosis of network connectivity issues
Working with a variety of customers and vendors (some technical some non-technical)
Must be able to communicate technical jargon to non-technical people
Receive calls from customers and work trouble tickets to resolve customer escalated network and security issues
Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
Perform complex changes on the Network and Security devices
Work with Hardware / Software Vendors to resolve problems
Work a rotating shift schedule
Manage Global Operations Center shifts and exchange handoff between various shifts
Manage daily work distribution for Global Operations Center
Become SME for few priority customer accounts and to be proactive to improve customer service.
Train and mentor engineers.
Participate in various Network and Security projects. Participate on weekly / monthly / quarterly service review calls with customers.
Contribute in providing appropriate content for the weekly / monthly / quarterly service report
Perform other duties as assigned.
3. TRAINING AND CERTIFICATION REQUIRED FOR JOB
CCNA, CCNP, JCNIA, JNCIS, CCIE, JNCIP, JNCIE is desirable.
4. EXPERIENCE :
7+ years relevant experience
5. EDUCATION :
Bachelor degree in Electronics / Computers / IT preferred
6. TECHNICAL AND OTHER SKILLS :
MS Office proficiency
Aptitude and desire to learn advanced IP network services
ITIL process awareness