Manager – Customer Success
Bloom Solutions
Bangalore
6h ago

JD1035 - Manager Customer Success

Key Skills : Customer Success Exp : 5 - 8 Sal : Loc : Client of Bloom Consulting Services email : hiring bloomsolutions.com

Manager Customer Success

  • Location : Mumbai / Bangalore Role Description :
  • Delight customers by ensuring On-time, High-quality on the ground product training
  • Build deep working relationships with customers by demonstrate high-degree of professional engagement
  • Conceptualize and implement deployment plan that help in ensuring high usage and customer delight
  • Collaborate with internal teams and channelize the power of probe42 to ensure customer delight
  • Ensure timely reporting of data / information to respective teams Skills required for success in the role :
  • To be on the ground, physically meeting clients to get a thorough understanding of the client’s organizational set-up and processes
  • Ability to influence and build good working relationships with clients
  • Excellent communication skills (English and Hindi)
  • In-Depth Product Knowledge
  • Ability to break down complex problems into simple inter-related steps
  • Bias for action with a proven track record of delivery Qualifications and Experience :
  • B.com / MBA Graduate with Minimum 4-8 years’ experience
  • Experience in Customer Relationship Management / Account Management for customers in India (preferably from banking sector) Our Commitment :
  • We will make every effort to impart sufficient product knowledge and enable the associate with all tools they need for their success
  • We are an equal opportunities employer and encourage diversity in the work place
  • We strongly believe in a healthy work life balance
  • Everyone is encouraged to manage their time as effectively as possible in line with their commitments.
  • Our values are very important to us and we will not compromise on them under any circumstances
  • We are committed to every employee’s growth with the organization
  • What You Need for this Position

    You should have knowledge of :

  • Customer Success
  • Experienced

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