ServiceNow Technical Manager
DXC Technology
2d ago

Job Description

Ideal candidate must be self-motivated with a proven track record in implementing ITSM / ITOM / ESM using ServiceNow and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.

  • Candidate must be organized and analytical, adept at working in a team environment, able to implement on time project schedules, and able to handle multiple priorities in a fast-moving environment.
  • Proven ability to manage the Projects and resources independently with customer focus.
  • ServiceNow scripting experience using JavaScript, HTML, CSS, XML and REST / SOAP Web Services.
  • Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow.
  • Customize ServiceNow UI and Service Portal through use of UI pages, CMS, CSS and Service Portal widgets.
  • Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
  • Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
  • Strong knowledge of integrations and migrations.
  • Knowledge on ServiceNow's Service Watch and / or Discovery tools, Build CMDB with discovery tool integration
  • Experience with using BDNA for CMDB implementations
  • Deep understanding of ITIL.
  • Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations
  • Performs well in an Agile environment with constant feedback and interaction with the team.
  • Ability to accurately estimate level of effort / duration on projects and tasks.
  • A positive attitude and perseverance required to troubleshoot / resolve complex technical issues whilst balancing multiple priorities.
  • Strong knowledge in application development life cycle (SDLC)
  • Executes design activities leveraging knowledge of all application design techniques; Ensures design is consistent with solution architecture;
  • Ensures adherence to design standards; Performs technology proofs-of-concept to support design approaches

  • Execute construction of solution that leverages knowledge of designated programming language(s) and ensures consistency with proposed design approach;
  • Initiates peer reviews of system code; Establishes standards and leading practices

  • Strong written and verbal communication skills with the ability to present to IT and business leaders
  • Demonstrated ability to stay current with development best practices, existing and emerging technology platforms, and industry trends
  • Experience with formal software development methodologies, with a focus on Agile
  • Certifications :

  • ServiceNow ITSM / Discovery / GRC is preferred.
  • ITIL V3 Foundation(optional)
  • Essential competencies :

  • Team Orientation
  • Motivated team player willing to learn from others
  • Analytical, logical, thorough and methodical
  • Problem management skills
  • Able to work without supervision, to be creative in solution design
  • Excellent interpersonal and Client communication skills & customer focussed
  • Education / Other : B.Tech CSE / ECE or MCA

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