Ideal candidate must be self-motivated with a proven track record in implementing ITSM / ITOM / ESM using ServiceNow and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
Candidate must be organized and analytical, adept at working in a team environment, able to implement on time project schedules, and able to handle multiple priorities in a fast-moving environment.
Proven ability to manage the Projects and resources independently with customer focus.
Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow.
Customize ServiceNow UI and Service Portal through use of UI pages, CMS, CSS and Service Portal widgets.
Strong knowledge of integrations and migrations.
Knowledge on ServiceNow's Service Watch and / or Discovery tools, Build CMDB with discovery tool integration
Experience with using BDNA for CMDB implementations
Deep understanding of ITIL.
Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations
Performs well in an Agile environment with constant feedback and interaction with the team.
Ability to accurately estimate level of effort / duration on projects and tasks.
A positive attitude and perseverance required to troubleshoot / resolve complex technical issues whilst balancing multiple priorities.
Strong knowledge in application development life cycle (SDLC)
Executes design activities leveraging knowledge of all application design techniques; Ensures design is consistent with solution architecture;
Ensures adherence to design standards; Performs technology proofs-of-concept to support design approaches
Execute construction of solution that leverages knowledge of designated programming language(s) and ensures consistency with proposed design approach;
Initiates peer reviews of system code; Establishes standards and leading practices
Strong written and verbal communication skills with the ability to present to IT and business leaders
Demonstrated ability to stay current with development best practices, existing and emerging technology platforms, and industry trends
Experience with formal software development methodologies, with a focus on Agile
ServiceNow ITSM / Discovery / GRC is preferred.
ITIL V3 Foundation(optional)
Essential competencies :
Motivated team player willing to learn from others
Analytical, logical, thorough and methodical
Problem management skills
Able to work without supervision, to be creative in solution design
Excellent interpersonal and Client communication skills & customer focussed
Education / Other : B.Tech CSE / ECE or MCA