About NCR NCR Corporation (NYSE : NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries.
NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
Job Title : Business Ops Analyst Job Grade : 10 Job Location : Mumbai POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY : Presents and gains agreement for problem isolation, solution creation and implementation plans;
Isolates standard problems Customizes and provides business data for knowledge applications; Prepares standard reports Analyzes, designs, and develops well-
defined methods and procedures for service related activities Develops understanding of TD systems, Sales Operations activities and resolve customer problems Communicates and partners with the Customer Advocate, Field Service Managers, Customer Engineers, Call Center, Help Desk, Accenture and Area personnel to gather information required ensuring that missed billing opportunities are captured and entered into various billing systems Provides additional support efforts to enhance program rollouts including effective communication and cooperation among the area Perform out of scope billing process to include review and analysis of weekly Closed Call reports, MSSS reports, entitlement and installation billing reports Generate EDW database queries & perform audit review of regions closed work orders Perform analysis required to identify missed T & M billing opportunities, determine correct billing information and ensure work completed is billed by using T&M billing guides and work order data (closed call work order reviews) and submits billing scripts through SOM WFT for completion;
Resubmit for billing with explanation if billing opportunity exists Manage EMILI Reject process by analyzing reject information, clarifying work order information with customer engineers and contact customer help desk for PO number(s) Review & Analysis of weekly entitlement report and Not on File transactions (NOF) Create scripts necessary to ensure equipment is added to maintenance enrollment (in SOM WFT) and / or T & M for future billing opportunities Conduct research necessary to process cancellations and T & M Requests Understand and support monthly financial outlook process Applies research, information gathering and analysis skills to factual information;
Tracks, monitors, and maintains data and information; Identify trends in data Applies a basic knowledge and understanding of NCR Sales, Supply Chain Management and Vendors processes and tools as well as a basic knowledge of the Customer requirements Participates in BU reviews to identify process and system gaps in the service order management area;
Participate on weekly sub-area / area & territory calls as necessary Create reports for local management keeping them informed as to what is being billed, voided & rejected;
Create ad hoc customer reporting as needed Responsible for the resolution of complex service / solution issues escalated by sales people, customers, or operations;
Responsive and aggressive in handling customer escalations and internal escalations Required to work with changing priorities Position involves prolonged periods of PC and telephone usage Position works in a team environment and interacts with both internal and external customers BASIC QUALIFICATIONS : Technical / Vocational Certification 1-
2 years of related experience Strong analytical skills with attention to detail and accuracy Excellent interpersonal skills;
Professional communication skills Solid proficiency in Microsoft Office applications Strong organizational skills Ability to work independently PREFERRED QUALIFICATIONS : Bachelor’s degree is preferred Knowledge of Accounts Receivable (AR) process Familiarity with D1 & SOM WFT systems Solid understanding of field service delivery programs and processes EEO Statement Integrated into our shared values is NCR’s commitment to diversity.
NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.
We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.
Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies : NCR only accepts resumes from agencies on the NCR preferred supplier list.
Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.