Process Lead
Amazon
Bangalore
6d ago
source : Shine

External job description

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.

By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-

  • class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company'
  • s DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

    About Amazon Development Center India :

    Amazon Development Center India (ADCI) started in Bangalore in 2004 followed by centers in Hyderabad (2005) and Chennai (2006).

  • The vision was to utilize the top talent available in India to drive our global business growth. Today, ADCI builds, supports, tests and manages technology, products &
  • services which support millions of Amazon customers worldwide.

    Position Description :

    Would you like to be part of an organization that is helping Amazon build a fast-growing, highly innovative workforce Are you passionate about implementing creative solutions in HR programs Do you get excited working with a highly diverse population cutting across multiple countries, culture, and values Getting interested - please read on!

    For those with experience and an interest in technology enable programs, this role provides an exciting opportunity to contribute their experience and passion to a quickly scaling global HR team.

    This individual will provide implementation support to a new technology solution for an Amazon direct stock purchase plan (DSPP).

    As part of the Amazon s Employee Services benefit team, this position will partner will Global Employee Investment Services team to implement and conduct weekly / monthly / quarterly activities to administer the DSPP program.

    They will be responsible for ensuring global processing of DSPP contributions are 100% accurate. Partnering with various stakeholders internal and external to Amazon to resolve errors and streamline processes.

    The ideal candidate should be highly detail oriented and can show calm and clarity while processing activities in a highly sensitive time.

    The ability to prioritize in a fast-paced environment and know when to escalate to leadership for assistance. A high level of integrity and discretion in handling confidential information, the professionalism in dealing with sensitive situations is important.

    Person must also possess excellent analytical and critical thinking skills, along with the customer service focus.

    Responsibilities :

    1. Verify and perform analysis on inputs from multiple systems. Look for variances in the data for correction or further analysis.

    2. Analyze and audit data for accuracy. Resolve and / or escalate to the stakeholder s team as necessary.

    3. Provide accurate and timely response to inquiries adhering to the SLAs

    4. Understand and anticipate the downstream impacts from changes to time and attendance or pay impacting systems.

    5. Understand impacts of changes in internal Amazon or external systems and how these will impact current processes and other systems.

    6. Continually strive to improve efficiency and effectiveness of existing systems and look for enhancements related to current systems and procedures based on KAIZEN and LEAN methodologies.

    7. Provide clear communication to partners and employees when researching and resolving inquiries.

    8. Track, measure and report on the Service Level Agreement (SLA) metrics.

    9. Demonstrate a high degree of discretion and confidentiality.

    Basic qualifications

    3+ years of International Payroll experience required

    Experience with multiple payroll and timekeeping systems (Kronos, ADP, and People Portal)

    Master s Degree from an accredited university

    MS Office experience and ability to use MS Excel for reporting and Expertise in Macros

    Customer service orientation with ability to serve multiple customers (candidates, hiring managers, recruiters, HR business partners)

    Exceptional communication and organizational skills

    Computer operating and database management skills

    Good attention to detail and the ability to prioritize in a fast-paced environment, analytical and critical thinking skills

    Good Analytical and critical thinking skills

    Work timings :

    Should be flexible to work in shifts according to New York Stock exchange time and / or Pacific Time Zone., Basic qualifications

    3+ years of International Payroll experience required

    Experience with multiple payroll and timekeeping systems (Kronos, ADP, and People Portal)

    Finance / Reconciliation background

    Master s Degree from an accredited university

    MS Office experience and ability to use MS Excel for reporting and Expertise in Macros

    Customer service orientation with ability to serve multiple customers (candidates, hiring managers, recruiters, HR business partners)

    Exceptional communication and organizational skills

    Computer operating and database management skills

    Good attention to detail and the ability to prioritize in a fast-paced environment, analytical and critical thinking skills

    Good Analytical and critical thinking skills

    Basic qualifications

    3+ years of International Payroll experience required

    Experience with multiple payroll and timekeeping systems (Kronos, ADP, and People Portal)

    Preferred Experience in Finance & Reconciliation

    Master s Degree from an accredited university

    MS Office experience and ability to use MS Excel for reporting

    Customer service orientation with ability to serve multiple customers (candidates, hiring managers, recruiters, HR business partners)

    Exceptional communication and organizational skills

    Computer operating and database management skills

    Good attention to detail and the ability to prioritize in a fast-paced environment, analytical and critical thinking skills

    Good Analytical and critical thinking skills

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