Associate Client Support Engineer
FactSet Systems India Pvt Ltd
Hyderabad
2d ago
source : Shine

Support FactSet clients with issues related to installation, connectivity, slowness, crashing, Office Integration

Support FactSet clients on the phone, through email, instant messenger, or web filed issues

Create and follow support documentation

JOB REQUIREMENTS

No prior industry experience required

Business - level written and verbal English communication skills

Experience interacting with clients is preferred but not required for entry level positions

Strong analytical and problem - solving skills

Familiarity and strong interest in networking, computer, and application troubleshooting

Excellent time and task management abilities

Ability to read and interpret technical documentation

Willingness to work on a shifting schedule

Graduate of any Information Technology or Computer Engineering related course,

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