Experience : 15 - 20 years
Qualification : MBA
Salary : Upto 12 Lacs per annum
Areas of Responsibility & brief description
Overall responsibility to manage the existing accounts in the region.
To manage efficiency & productivity of VACs.
To ensure compliance to all processes as per SLA.
Liaison with support functions (Administration, HR, Finance etc).
Overall Security of the business units (Physical & Data).
New process roll outs for new operations.
Product & Process Training.
To effectively manage staffing.
To manage relationships with Consulate officials on a day to day basis. Meeting with Embassy on a weekly basis and sharing the Minutes with Embassy and Management.
Achieve target (EBITA) for the region.
Represent the company in the region and contribute to the company’s growth in the region.
Business Development, Bid Management and Business scoping as when required.
Preferably MBA from an Institute at repute.
15 to 20 years of experience in a Customer Service Industry Preferably Hospitality Background / Call Centre Background.
Experience in handling a team of people or process.
Basic knowledge of Computer Skills.
Excellent Interpersonal skills.
Ability to lead & develop.
High level of integrity.
Self Motivated and Self Directed.
Ability to multi task.
Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness.
In-depth knowledge and understanding of systems and processes.
Planning, Organizing, Motivating, Directing and Controlling.
Good Business acumen, contacts and etiquette.
People management skills.
Experience in dealing with Customers of Foreign Nationals would be an added advantage.
Ability to lead and develop others would be an added advantage.
Knowledge of Local Language would be an added advantage.