AGM - Telecalling
Vodafone Idea Limited
New Delhi, IN
5d ago

Telecalling Manager

Job Level / Designation

Function / Department

Job Purpose

Overall responsibility of managing collection through outbound call center

Key Result Areas / Accountabilities

  • Collections
  • Managing collection through outbound call center
  • Churn management
  • Reduction of field allocation
  • Ensue meeting collection target
  • Core Competencies, Knowledge, Experience

  • Collections - Mobiltiy Collection Retail, Forward Flow, Cost of Active collection - Thru Outbound Call Center
  • Customer Churn management - Invol Churn, TNPS?NPS, MNP Canc

    Postpaid Experience - Reduction of Field Allocation, Digital Payment Penetration

    Ensure Active Collections Targets are achieved.

    Must have technical / professional qualifications

  • Graduate / MBA
  • 4-6 years on role experience
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