AGM - Telecalling
Vodafone Idea Limited
New Delhi, IN
5d ago

Telecalling Manager

Job Level / Designation

Function / Department

Job Purpose

Overall responsibility of managing collection through outbound call center

Key Result Areas / Accountabilities

  • Collections
  • Managing collection through outbound call center
  • Churn management
  • Reduction of field allocation
  • Ensue meeting collection target
  • Core Competencies, Knowledge, Experience

  • Collections - Mobiltiy Collection Retail, Forward Flow, Cost of Active collection - Thru Outbound Call Center
  • Customer Churn management - Invol Churn, TNPS?NPS, MNP Canc

    Postpaid Experience - Reduction of Field Allocation, Digital Payment Penetration

    Ensure Active Collections Targets are achieved.

    Must have technical / professional qualifications

  • Graduate / MBA
  • 4-6 years on role experience
  • Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form