Technical Support Specialist - Security
CNS Cloud and Network Services
Chennai, Tamil Nadu, India
4d ago

What you will learn and contribute to

Are you passionate about solving problems?

As part of our team, you will :

  • Be the face of Nokia and Create great customer experience
  • Work as SME to provide L3 Technical Support on Nokia’s the next generation
  • Cybersecurity Dome (XDR solution) product and participate in 24x7 production support
  • Contribute with improvement ideas, Improve your knowledge and Help other team members to succeed
  • Debugging of problems : identifying and viewing logs, troubleshooting complex issues involving E2E analysis
  • Regular update of Case Handling tools (SF / Jira), follow-up with R&D & frequent communication towards customer on escalated topics
  • Ensures documentation and implementation of best practices / learnings
  • Your skills and experience

    You have :

  • Bachelor s degree or equivalent experience required
  • 9+ yrs of experience with demonstrated passion and achievement for technology in the areas described below and customer satisfaction
  • Strong in fundamentals including Networking, OS concepts, Virtualization, Security etc
  • Worked on Microservices Containers (Kubernetes / Docker, CKA is an advantage)
  • Worked on Areas of Telecommunication networking (Core / Access) and know the 5G architecture
  • Worked on Networking and Cybersecurity (TCP / IP v4 / v6, Firewalls / iptables, worked on any cybersecurity related solutions like Endpoint Security, Azure Sentinel is an advantage)
  • Design, Implement and Maintain Cloud infrastructure and services OR Knowledge on Cloud Concepts (Azure, XaaS etc.., worked on any Public Cloud is an advantage)
  • Self Driven, strong communication skills, able to lead and drive the customer troubleshooting calls
  • It would be nice if you also had :

  • Azure or any public cloud certifications
  • Knowledge on IaaS (e.g : - Openstack, RH OCP is an advantage) , Virtualisation (e.g : - vSphere / vCloud) and Software Defined Networking (SDN e.g : - nuage, Openflow)
  • What we offer

    Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

    Company Culture : We believe our people are our greatest asset and we aim to foster a fun, challenging, positive, and inclusive work environment.

    We offer 1-on-1 mentorship, learning and development opportunities, global impact and interaction, and flexible work / life balance.

    Nokia is committed to inclusion and is an equal opportunity employer

    Nokia has received the following recognitions for its commitment to inclusion & equality :

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
  • At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    We are committed to a culture of inclusion built upon our core value of respect.

    Join us and be part of a company where you will feel included and empowered to succeed.


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