Provides operations and maintenance support within a medium to large, moderately complex Storage Area Network Enterprise environment.
Coordinates storage provisioning, provides support of storage infrastructure and services. Monitors performance through the implementation of baseline changes and evaluates infrastructure upgrades.
Participates in supporting the operation and maintenance of the company's storage based systems and their deployment.
Essential Job Functions
Provides multi-level technical support in defining, developing and evaluating storage products to meet client needs. Supports these activities by diagnosing, reproducing and fixing software and hardware issues.
Allocates storage to new servers as needed. Maintains reports on disk utilization, availability and growth patterns. Provides recommendations to improve the storage infrastructure and address / lead critical issues and analysis.
Works with senior team members to ensure the appropriate storage level provisioning is maintained. Monitors server / storage infrastructure and any processes related to these systems.
Troubleshoots and resolves problems identified by system administrators or through monitoring software. Investigates, identifies and documents proposals that will improve application recoverability.
Defines the storage hierarchy, formats and defines the database, recovery log and disk storage pool. Tests and configures sequential storage pools and volumes.
Provides operations and maintenance support within a moderately complex Storage Area Network Enterprise environment. Coordinates storage provisioning, provides support of storage infrastructure and services.
Monitors performance through the implementation
Participates in testing, upgrades and configuration of system and services. Evaluates and ensures changes are in accordance with appropriate operating procedures;
recommends revisions or changes based upon results. May assist with the application of support packages / patches to maintain system integrity.
Participates in capacity planning by providing support for implementation, troubleshooting and maintenance of storage infrastructure and services.
Performs server / storage service backups and any processes related to these systems, regularly handles problem resolution.
Provides leadership and work guidance to less experienced personnel.
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in computer science, management information systems, or related field preferred
Six or more years of technical experience working with distributed computer system, software and associated networks
Experience working with storage protocols and storage virtualization
Experience working with company products and services
Experience working with company and client documentation and storage procedures
Experience working with Unix systems in a multi-site environment
Experience working with more complex system implementations and organizational processes
Strong analytical and problem solving skills
Good communication skills to interact with team members, customers, and managers
Good personal computer and business solutions software skills
Leadership skills to guide and mentor the work of less experienced team members
Ability to work independently and as part of a team
May require on-call, shift, weekend and evening work