Who are we?
isa global information analytics business that helps institutions andprofessionals advance healthcare, open scienceandimprove performance for the benefit of humanity.
Elsevier provides digitalsolutions and tools in the areas of strategic research management, R&Dperformance, clinical decision support and professional education, including,,,and.
Elsevier publishes over 2,500 digitized journals, includingand,38,000 e-book titles and many iconic reference works, including.
Elsevier is part of,a global provider of information and analytics for professionals and businesscustomers across industries..
Job Title : Senior Software Engineer
Purpose of the job :
We areseeking a talented and self-motivated Marketing Services Desk Analyst who hasdeveloped a career in 1st & 2nd Line Technical support ideally formarketing platforms and who has operated within a cross-
functional productdevelopment environment.The role willbe joining an agile team to help innovate, improve and deliver all aspects ofexisting marketing campaigns and new global campaigns across the entireElsevier portfolio using the Adobe marketing suite.
Thisis an exciting opportunity to play a role in the marketing automation world.
Key Result Area :
Provide technicalsupport for Marketing Technology application stack
Provide functionalsupport for Marketing Technology application stack
KeyCompetencies : Competency
Displays High Integrity and Honesty
Willingly speaks up and asks tough questions on ethical issues.
Seeks out all sides of an argument or issue.
Challenges those who act against the core values.
Stands up for his / her own opinion but is able to take onboard other opinions.
Works for the common good of the team or organisation without letting go of personal values or ethics.
Technical and Professional Expertise
Applies a depth of knowledge and understanding to own workand relates to overall business context.
Applies a breadth of knowledge across multiple functions and projects on behalf of the team.
Actively champions the team’s technical knowledge within the organisation.
Sought out due to in depth knowledge and experience.
Connects Group to Outside World
Develops strong external network, including customers, competitors and leaders in other organisations, to bring in relevant information to the business.
Helps others stay focused on customer needs.
Has the ability and confidence to adapt business goals as a result of collected customer metrics.
Encourages team to build and maintain relationships with external and internal stakeholders globally.
Understands and applies change management methodology to change initiatives.
Looks for ways to improve own work processes.
Plans ahead to prepare for changes that may affect the business or team.
Maintains a positive outlook in the face of a changing environment.
Is able to clarify how changes affect individual, team and wider division.
Actively seeks out ways to continually improve team activities.
Solves Problems and Analyzes Issues
Is able to ask effective questions and collect facts from multiple sources in order to solve problems.
Is able to effectively identify and analyze problems and propose solutions.
Effectively manages day today issues and problems without intervention.
Proactively addresses business demands.
Fosters a team attitude of going above and beyond minimum requirements.
Coaches team members on how to take action in the face of ambiguity.
Avoids procrastination that may be damaging to the team or business.
Rewards individualsfor going above and beyond expectations.
Balances getting results with a concern for others’ needs.
Is in touch with issues and concerns of individuals within the work group.
Manages conflict within work groups.
Initiates contact with other teams or divisions to build relationships that enhance the business results.
Is trusted by members of work group and across the organisation.
Adds value to the relationship.
Functional and Technical competencies :
Education, Knowledge, Skillsand Experience :